Hello, I don't understand what's going on. I have been using only Razer devices and the Synapse application for many years. Everything has always worked well.
On December 10th I updated Synapse and after that it doesn't open. It's loads - there is a synchronization of profiles, device settings, but the program itself does not open.
I have already deleted the program several times as shown in the instructions and reinstalled it again - it does not help.
I just don't know what to do, this is the first time such a situation.
This topic has been closed for comments
I also want to note that the program opens only after installation - 1 time. Then if I exit it or restart the computer, it doesn't open anymore.
Userlevel 7
- Razer Support
- 2398 replies
-
14 December 2022
Hi Misterika,
Thank you for bringing this to our attention. Did you already try repairing the app? If not yet, you can follow the steps here for further isolation. Should the issue persist, gather the Synapse logs from your PC by following the steps here and use Google Drive to share the files. PM me the link to the Synapse logs file so I can start a case and forward your concern to the software team for further diagnosis and resolution.
*Thread locked to curb conversation to PM.
Thank you for bringing this to our attention. Did you already try repairing the app? If not yet, you can follow the steps here for further isolation. Should the issue persist, gather the Synapse logs from your PC by following the steps here and use Google Drive to share the files. PM me the link to the Synapse logs file so I can start a case and forward your concern to the software team for further diagnosis and resolution.
*Thread locked to curb conversation to PM.
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