Razer Synapse doesn't survive lock screen or sleep | Razer Insider
Question

Razer Synapse doesn't survive lock screen or sleep

  • 30 May 2023
  • 2 replies
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Every time I go away from the Blade 15 and so it goes to lock screen, and then when it goes to sleep when I remain away even a little bit longer (because anyway Synapse prevents the PC to go directly to sleep, but that is another problem, one among so many more), while Synapse appears to still be active (present in the notification area) when I wake it up, it is in fact totally unresponsive, all device profiles are disabled as well as all the lighting (back to cycling spectrum default).

 

This happens with connected devices (Naga V2 Pro and DeathStalker V2 Pro TKL) as well as with the Blade alone, with no devices connected.

 

Honestly Razer, what the hell?

 

We are speaking about the software which is at the core of your ecosystem, which isn't only supposed to manage lighting, that would be a little bit less damaging if that was the case, but also to work as a driver for all kind of functions, from the system itself to all the connected devices.

 

I have never seen such a piece of failing software in my life, ever. A such important and essential software I mean, on which rely all the products a big and supposedly serious company like yours sell. This is absolutely ridiculous and an insult to your customers. It makes your products and many of your selling points, well, pointless. It's like selling cars with motors that start only five times out of ten. Are you able to see the problem or not?

 

On the good side, the UI is great, very clean and well designed, but hell, you need to rework this software from scratch because there is obviously something seriously wrong with the way this software is (not) working.

 

How do all other device selling companies do to have softwares that just, simply, work, and are able to survive such a basic thing like Windows going to lock screen? You probably should hire, my two cents (well, nope, my thousands of euros put in buying your stuff).

 

Hope we can see some big changes and improvements with the upcoming Synapse 4.0 release. 


2 Replies

Honestly Razer, what the hell?

 

We are speaking about the software which is at the core of your ecosystem, which isn't only supposed to manage lighting, that would be a little bit less damaging if that was the case, but also to work as a driver for all kind of functions, from the system itself to all the connected devices.

 

:

:

 

How do all other device selling companies do to have softwares that just, simply, work, and are able to survive such a basic thing like Windows going to lock screen? You probably should hire, my two cents (well, nope, my thousands of euros put in buying your stuff).

 

Hope we can see some big changes and improvements with the upcoming Synapse 4.0 release. 

 

EXACTLY! Well said. iCUE from Corsair amongst others keep my keyboard lighting and other effects going over night despite whether or not my monitor is on or my screen is locked.

 

If they can do it, Razer really has no excuse except either 1) laziness or 2) incompetence.

 

I recently purchased a Black Widows V3 Pro from Razer. Nowhere in any reviews did I come across anyone saying the lights/profiles cease to exist the moment a monitor is off or screen locked.

 

Money wasted for a keyboard that can’t even keep its lighting going.

 

I have another week or two before I’m allowed to return my device within the specified period.  Needless to say, it’s already in the box ready to go back unless there’s an update that it’ll be included in Synapse 4 before then.

 

 

 

 

 

 

 

Thank you for this post. I couldn't have said it better myself.

I recently purchased a Black Widow V3 Pro from Razer directly, and already have it packed in the box ready to return because of this.

It's ridiculous that we spend so much money on a product and its software and lighting profiles can't even survive a screen lock unlike other competitive software like iCUE. With my Corsair keyboards, now having Synapse on another laptop, I realize just how much I took for granted enjoying my Corsair's light effects from afar while my laptop was locked, sitting idly by in the corner.

Since other products can do it, Razer really has no excuses except for two:
1) they're lazy
2) they're development team is incompetent.

It's really that simple.

Anyway, as I said my Black Widow is already packed and ready to be sent back. 

Unless by some miracle it's confirmed this will be changed in Synapse 4 so lighting profiles work when computers are locked within the next week so I don't miss my return window so I can get my money back and spend it on an updated Corsair keyboard instead.

Thank you.

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