The Razer Synapse software has been updating every day for weeks. I understand that current software practice is to do frequent deployments, but even so this is ridiculous. I've begun to wonder if the update is failing, so I got into Windows' Event Viewer. I didn't see an error related to the updating process, but I did find an error in the Razer Synapse Service:
[indent]Log Name: Application
Source: Application Error
Date: 11/10/2022 8:13:51 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: SYSTEM
Computer: MYCOMPUTER
Description:
Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52
Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf
Exception code: 0xe0434352
Fault offset: 0x00147402
Faulting process id: 0x0x1F0BC
Faulting application start time: 0x0x1D8F509DAB9945F
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98[/indent]
Could this service's failure be causing my problem?
I'm running a Windows 11 Professional machine
same here, synapse wont start
looking throught logitech now
clean reinstall of synapse, .net framework, sfc /scannow...
this and the damn freeze when profile switching
and no answer from the support or the here
looking throught logitech now
clean reinstall of synapse, .net framework, sfc /scannow...
this and the damn freeze when profile switching
and no answer from the support or the here
Its been working great for me up until I updated it yesterday. Glad its not just me.
already bought my corsair
Userlevel 7
- Community Cowboy
- 284 replies
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14 December 2022
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I bought a few razer products and now i am regretting my decision, I don't want an online application or cloud support or anything which stays online all the time, just give me a software which manages your hardware lets me use it and done. Don't want online mess already left logitech because of it, I am looking forward to dumping razer when I start replacing my hardware. No ONLINE CLOUD SUPPORT. just standalone software which works without jumping hoops. Software hasnt worked since I installed it. Do proper QA before releasing? Did you try to break the setup while doing your QA? like unplug device at wrong time, or plug at wrong time? Those cases should be handled by software not by installing/reinstalling/wiping the software
Userlevel 1
I too had this problem, when the system restarted this CMD window appeared (the parts highlighted in red I translated with google).
I put the two events I found under spoiler, even those translated with google.
Registry Name: Application
Source: Application Error
Date: 14/12/2022 23:57:11
Event IDs: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HG
Description:
Name of the application that generated the error: Razer Synapse Service.exe, versione: 1.0.0.0, timestamp: 0xccb88568
Name of the module that generated the error: KERNELBASE.dll, versione: 10.0.19041.2364, timestamp: 0x1e5c8604
Exception code: 0xe0434352
Offset error 0x0012e292
Process ID that generated the error: 0x21a4
Start time of the application that generated the error: 0x01d9100f636cb6e9
Path to the application that generated the error: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse Service.exe
Path to the module that generated the error: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report ID: b39e3a18-37fb-4786-8d03-4fd740173f40
Full package name that generated the error:
Application ID of the package that generated the error:
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-12-14T22:57:11.5576723Z" />
<EventRecordID>8707</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>HG</Computer>
<Security />
</System>
<EventData>
<Data>Razer Synapse Service.exe</Data>
<Data>1.0.0.0</Data>
<Data>ccb88568</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.2364</Data>
<Data>1e5c8604</Data>
<Data>e0434352</Data>
<Data>0012e292</Data>
<Data>21a4</Data>
<Data>01d9100f636cb6e9</Data>
<Data>C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse Service.exe</Data>
<Data>C:\\WINDOWS\\System32\\KERNELBASE.dll</Data>
<Data>b39e3a18-37fb-4786-8d03-4fd740173f40</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Registry Name: Application
Source: .NET Runtime
Date: 14/12/2022 23:57:09
Event ID: 1026
Activity Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: HG
Description:
Application: Razer Synapse Service.exe
Framework version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
About the exception: System.ComponentModel.Win32Exception
About the exception: System.InvalidOperationException
in System.ServiceProcess.ServiceController.Start(System.String[])
in System.ServiceProcess.ServiceController.Start()
in Razer.Synapse3.RazerSynapseServiceProcess.Program.Main(System.String[])
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-12-14T22:57:09.3710362Z" />
<EventRecordID>8706</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>HG</Computer>
<Security />
</System>
<EventData>
<Data>Application: Razer Synapse Service.exe
Framework version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
About the exception: System.ComponentModel.Win32Exception
About the exception: System.InvalidOperationException
in System.ServiceProcess.ServiceController.Start(System.String[])
in System.ServiceProcess.ServiceController.Start()
in Razer.Synapse3.RazerSynapseServiceProcess.Program.Main(System.String[])
</Data>
</EventData>
</Event>
I put the two events I found under spoiler, even those translated with google.
Registry Name: Application
Source: Application Error
Date: 14/12/2022 23:57:11
Event IDs: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HG
Description:
Name of the application that generated the error: Razer Synapse Service.exe, versione: 1.0.0.0, timestamp: 0xccb88568
Name of the module that generated the error: KERNELBASE.dll, versione: 10.0.19041.2364, timestamp: 0x1e5c8604
Exception code: 0xe0434352
Offset error 0x0012e292
Process ID that generated the error: 0x21a4
Start time of the application that generated the error: 0x01d9100f636cb6e9
Path to the application that generated the error: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse Service.exe
Path to the module that generated the error: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report ID: b39e3a18-37fb-4786-8d03-4fd740173f40
Full package name that generated the error:
Application ID of the package that generated the error:
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-12-14T22:57:11.5576723Z" />
<EventRecordID>8707</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>HG</Computer>
<Security />
</System>
<EventData>
<Data>Razer Synapse Service.exe</Data>
<Data>1.0.0.0</Data>
<Data>ccb88568</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.2364</Data>
<Data>1e5c8604</Data>
<Data>e0434352</Data>
<Data>0012e292</Data>
<Data>21a4</Data>
<Data>01d9100f636cb6e9</Data>
<Data>C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse Service.exe</Data>
<Data>C:\\WINDOWS\\System32\\KERNELBASE.dll</Data>
<Data>b39e3a18-37fb-4786-8d03-4fd740173f40</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Registry Name: Application
Source: .NET Runtime
Date: 14/12/2022 23:57:09
Event ID: 1026
Activity Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: HG
Description:
Application: Razer Synapse Service.exe
Framework version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
About the exception: System.ComponentModel.Win32Exception
About the exception: System.InvalidOperationException
in System.ServiceProcess.ServiceController.Start(System.String[])
in System.ServiceProcess.ServiceController.Start()
in Razer.Synapse3.RazerSynapseServiceProcess.Program.Main(System.String[])
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-12-14T22:57:09.3710362Z" />
<EventRecordID>8706</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>HG</Computer>
<Security />
</System>
<EventData>
<Data>Application: Razer Synapse Service.exe
Framework version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
About the exception: System.ComponentModel.Win32Exception
About the exception: System.InvalidOperationException
in System.ServiceProcess.ServiceController.Start(System.String[])
in System.ServiceProcess.ServiceController.Start()
in Razer.Synapse3.RazerSynapseServiceProcess.Program.Main(System.String[])
</Data>
</EventData>
</Event>
i just have this
New update just came out that should fix it.... at least it fixed mine
Tried the latest application still blank screen. Since I installed got razer products hasnt worked.
The problem seems to be Windows 10 Home/Pro, Tried a minipc with windows 11 it starts the problem is specifically on both Windows 10 Home/Pro, synapse loads with blank screen.
I had been using it flawlessly until yesterday when I updated it. Glad I'm not the only one experiencing this.
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