Redeem razer silver -not working for me? | Razer Insider

Redeem razer silver -not working for me?

  • 3 January 2023
  • 6 replies
  • 204 views
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I have some razer silver to spend and I select a product I like to purchase, and then confirm it type my 2-way authentication but my razer silver are still unspent and in the same amount. The shopping cart shows a product as I click on the cart, a point blank second an item disappears then I get an window where it says
The following product(s) you plan to redeem with Razer Silver has been removed from your cart as its redemption period has ended. Please visit the Redemption Catalog to view our updated listing.

  • Razer xxxxxxxxx

6 Replies

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The product was a headset for information.
poppacalypse
Userlevel 7
I and many others had this same issue. There was another thread on this but now i can't find it!
Razer Blade Ultrathin Gaming Laptop Razer Orochi Mobile Gaming Mouse Razer Huntsman Mercury White Razer Backlit Keycap Keychain Razer Metal Keycap Set Razer Hammerhead BT Razer Cloth Mask Razer Phone 2 Razer Nabu X Razer Phone Razer Viper Razer Tetra
poppacalypse
Userlevel 7
Okay found it, here you go: /problem-with-razer-silver-rewards-purchase.91556/

Have you submitted a support ticket @Dsaoo ?
Update on the thread if and when you get a response.
We can't let this thread get buried again!
Razer Blade Ultrathin Gaming Laptop Razer Orochi Mobile Gaming Mouse Razer Huntsman Mercury White Razer Backlit Keycap Keychain Razer Metal Keycap Set Razer Hammerhead BT Razer Cloth Mask Razer Phone 2 Razer Nabu X Razer Phone Razer Viper Razer Tetra
D
poppacalypse
Okay found it, here you go: /problem-with-razer-silver-rewards-purchase.91556/

Have you submitted a support ticket @Dsaoo ?
Update on the thread if and when you get a response.
We can't let this thread get buried again!

Thanks for viewing the thread. I were reading the quote above I’ll say the same as him, the redeem hardly worked for me as well. lol as the standard browser I use was improper for it, on the other hand I tried couple of times with another browser, chrome and lastly it seemed to be hacking through and barely working. Solution to my problem was to change web browser, that solved it. Anyways have a good new year!
Razer.Speedcr0ss
Userlevel 7
Dsaoo
I have some razer silver to spend and I select a product I like to purchase, and then confirm it type my 2-way authentication but my razer silver are still unspent and in the same amount. The shopping cart shows a product as I click on the cart, a point blank second an item disappears then I get an window where it says
The following product(s) you plan to redeem with Razer Silver has been removed from your cart as its redemption period has ended. Please visit the Redemption Catalog to view our updated listing.

  • Razer xxxxxxxxx



You may contact our dedicated Razer Gold Support Team through this link: https://mysupport.razer.com/app/gold/ticket. If you already have an existing case number, please send it to me via PM so I can endorse it to our team. Thanks for your cooperation.
C
Cards can be used to redeem merchandise at Razer.com (US only). For use on the website, please enter the 19-digit Card number and PIN at the payment section. Purchases will be deducted accordingly from the value in the Card and may be used until the value reaches zero.

Regards,
Rachel Gomez

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