Synapse 3.8.1031.110202 update audio concern | Razer Insider
Question

Synapse 3.8.1031.110202 update audio concern

  • 7 November 2023
  • 37 replies
  • 2363 views
johnnyblu84
Userlevel 4

Hi,

I plugged in the dongle for my Nari  Ultimate headphones and the update started, the update installed fine… but now in windows sound settings there is no THX Speaker option.

All there is left is “Headphones Razer Nari Ultimate - Chat” & “Headphones Razer Nari Ultimate - Game” I see that I can select THX in Synapse but the sound shows no change.

Is this a glitch or are we now having to buy THX to have it back?

I hope I don’t come off as rude or anything, just wondering what has happened to the program and THX

Thank you

37 Replies

ilukeberry
Userlevel 1

Idk what Razer did with Synapse 3 20231129 release but my Razer Kraken V3 Pro when I turn them on are not recognized anymore.. I need to unplug the USB dongle and plug it again in order to get them working.

This software release 20231129 is complete trash.

johnnyblu84
Userlevel 4

So the patch that was released on 2023/11/29 seemed to fix the sound on my Nari Ultimate… but I am still like many concerned about it saying that the THX is a Generic USB Audio device. Also A issue I noticed is it looks like Synapse rolled itself back to the 11/23/2023 patch, I am starting to get really concerned about the dedication of Razers tech/software division at this point. Update - Had to uninstall everything Razer, delete drivers, reset re install and now I got the 20231129 update back… Good God what is going on?

 

V
Userlevel 3

It doesn't sound like a old thx so razer maybe you will lose customers in the future if you don't fix this 

M
Userlevel 1

I’ve tries may things but even after the 20231116 update the audio quality is not as before, only thing that sound better is using the sonar feature of the Steelseries GG app. It also have spatial audio, I’m not sure it sounds same or better than old THX audio but it’s definitely sounds better than new “fake THX” in Razer synapse. So I will use that for at least till the time Razer is not bringing back the old THX audio quality. 
PS: I haven’t uninstalled the Synapse just yet, maybe in future and I’m using Razer Blackshark V2 Pro 2020

johnnyblu84
Userlevel 4

So I went and bought THX Spatial Audio, yes even though my Nari Ultimate came with it included. Really wish Razer would give some official response in any of these posts. Truly stinks that I had to pay $20+ to get back something I already had until this latest update. 

 

OK, so like most of you I have the 20231116 update. And to be honest I can’t really tell a difference from the update that messed everything up in the first place. All the presets sound the same as each other, Stereo or THX is the same to my ears.

 

The $20 THX Spatial Audio still sounds slightly better, but I hate having to have more stuff installed just for amazing sound. I have read others say “Go download Steelseries Sonar” but I will just try and hold out hope that Razer fixes everything.

SchwarzesWasser

Guys, they released a new version 3.8.1031.110912. And they say that there will be no more tnx. But I didn't feel that the sound was any better.

SatANAL666

Попробовал купить софт THX, но не проходит оплата. Активировал бесплатную версию, звук стал намного лучше, в софте видно какие игры и приложения запущены.

Короче как купить ваш THX? 

Я из Беларуси. 

 

H

Razer synapse..

After the update i had some problems too, THX audio and everything else worked fine but my mic quality went to sh%t.
Sound like all of the mics lower Hz has gone and the mic sounds like radio.
The mics EQ doesnt do anything even i try different settings.

I have contacted the support and send alot of information about the issue but no aswer yet.
Weird that this size company cant revert the update for users even in 9 days.

I noticed that they have like 3 updates after the “update from hell”, but nothing is fixed.
Now the version is 20231110.

johnnyblu84
Userlevel 4

I decided after reading other posts to submit a support ticket. 

 

I basically just said “Hey the software is not working, I bought these headphones that included a feature that is no longer working now & I had to spend more on a THX Spatial Audio license activation code just so I could get back what I lost .”

 

I would suggest others do the same and really let them be aware that we are upset & hope for a fix.

S

i got even worse problem and its so concerning, im using Razer Nari Ultimate. and when im playing genshin whenever i open the team setup menu all sound become so freaking loud like super loud i immediately unequip the headset lower the volume physicaly and had some little nausea, i check on every sound setting its normal like 30% (im usually use this setting), and then its become even weirder like every sound started to jump extremely loud and silent, then i need to reset the audio device to make it revert back to normal. im super concern that if the sound does that again in other app or browser or anything that im not aware of it will break the device. please dev hear us, just revert back to the previous build. i mean if the app alone is already stable/good dont change anything. i feels like this update is just.. i dont know, a beta update? its not perfectly tested.

I have the same issue on a Kraken TE. Whenever I open a game and try to make noise in it (e.g placing a block in Minecraft), all of a sudden it becomes INCREDIBLY loud and the volume fluctuates a bit randomly. Tears my ears apart.

As soon as I close the game, audio volume gets back to normal. I’m glad someone else is in the same situation.

835827

No more razer products for me. I just bought a new headset, I hope you find a solution and get rid of it, get well soon. 

PsiQss
Userlevel 1

Just to give an update, it seems to be working fine after updating to version 3.8.1031.110912, although THX Spatial Audio still doesn’t show up in Windows. My guess is, the selection between stereo and THX now happens internally in Synapse, that’s why we don’t see it as a separate device.

johnnyblu84
Userlevel 4

So I went and bought THX Spatial Audio, yes even though my Nari Ultimate came with it included. Really wish Razer would give some official response in any of these posts. Truly stinks that I had to pay $20+ to get back something I already had until this latest update. 

D
Userlevel 1

i got even worse problem and its so concerning, im using Razer Nari Ultimate. and when im playing genshin whenever i open the team setup menu all sound become so freaking loud like super loud i immediately unequip the headset lower the volume physicaly and had some little nausea, i check on every sound setting its normal like 30% (im usually use this setting), and then its become even weirder like every sound started to jump extremely loud and silent, then i need to reset the audio device to make it revert back to normal. im super concern that if the sound does that again in other app or browser or anything that im not aware of it will break the device. please dev hear us, just revert back to the previous build. i mean if the app alone is already stable/good dont change anything. i feels like this update is just.. i dont know, a beta update? its not perfectly tested.

Slay3000

I have the same problem as everyone else in this thread with the  Barracuda, after updating the Synapse software. I solved it using this method: I found in the support section (mysupport.razer.com) of my headset a link to update the software of the dongle and the headphones themselves, downloaded and installed it in normal mode, and everything worked again and the Synapse now has THX again and all the settings 😎 But the THX device still didn’t appear, but as I understand it now it won’t be there and only the audio output device to the headphones themselves (“Razer Barracuda 2.4” in my case), which includes THX 🙃

835827

New problems keep arising.  Now my voice is so low in games ( R6 - CSGO2 - 2042 - COD ) that people can't hear it, even if I adjust the computer settings or synapse settings to 100%, my voice can't be heard in games. No matter how much I change the microphone settings, it makes no difference, it's obviously broken. 2nd problem, if I open a new profile, it takes too long to open and I can't delete it for some reason.  And last extra, synapse is extremely slow and freezes all the time.

campfastSlimyGreen150

"I hope this message finds you well. I am Shaun, your support agent. I am writing to inform you about the latest update to our Synapse 3 software. This update involves a streamlined interface and some changes to the settings and features to ensure the stability of the software. We have taken the decision to reset some settings for stability. This means that some of your previous settings may need to be reconfigured. We understand that this might cause some inconvenience, and we sincerely apologize for any disruption it may cause. Furthermore, we have shifted some features to different tabs. This is to make the interface more intuitive and user-friendly. We believe that this change will make it easier for you to navigate and use our software. We have also removed certain tabs to ensure the overall stability of the software. This decision was made after thorough testing and analysis to ensure that the changes would not compromise the functionality or performance of the software. We appreciate your understanding and support as we make these changes. If you have any questions or need assistance with the new interface or settings, please do not hesitate to contact us. " - razer support 
 

 

R

So my USB audio controller always keeps THX indicator on. It don’t react for button clicks.

Synapse don’t save my new settings

Terrible, Razer...

R

Same problem with Kraken Tournament Edition. Sound is bad. THX audio output no longer avaliable (I disabled Chat audio output long time ago)

 

SchwarzesWasser

Same problem with Kraken V3 Pro. THX spatial audio has disappeared from the available audio outputs. Without it the sound is terrible...

A

Same issue, Blackshark V2 - audio is tinny. Lost my oprion for THX spatial audio in the output settings only have reazer sound card, which is mic. Ticking THX spatial audio on Synapse does nothing. Luckily they allow us to choose which version of their softwarre to use, rather than ruining half our stuff each update… oh wait. 

V

To be honest, im not going to buy any audio product from razer anymore. They are full of problems since day one with the software.

Recently bought a JBL Quantum 810 for my girlfriend, holy fuck, the audio quality + microphone its freaking awesome, +awesome software… Im going to buy another one for me and good bye to this fucking blackshark v2… Razer in audio, NO THANKS.

L

I have the same issues + some extra features being really buggy. The driver acts like a noise cancelling from external non game audio sources. When I try to play Euro Truck Sim with an Overlay, and the Overlay is playing Radio it just gets cancelled out just like noise cancelling its pretty weird

johnnyblu84
Userlevel 4

Man this is crazy how everyone is having sound issues, truly hope its fix for you all soon.

835827

Same here with  Kraken V3 , the sound is very bad and there's a massive bass on everything and extra, ı can not find the  Spatial Audio Driver to.  

 

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