Synapse 3.8.1031.110202 update audio concern | Razer Insider
Question

Synapse 3.8.1031.110202 update audio concern

  • 7 November 2023
  • 37 replies
  • 2338 views

Userlevel 4

Hi,

I plugged in the dongle for my Nari  Ultimate headphones and the update started, the update installed fine… but now in windows sound settings there is no THX Speaker option.

All there is left is “Headphones Razer Nari Ultimate - Chat” & “Headphones Razer Nari Ultimate - Game” I see that I can select THX in Synapse but the sound shows no change.

Is this a glitch or are we now having to buy THX to have it back?

I hope I don’t come off as rude or anything, just wondering what has happened to the program and THX

Thank you


37 Replies

Userlevel 1

Same issue here, Blackshark V2 Pro 😕

Userlevel 3

Same problem with my blackshark v2 

"I hope this message finds you well. I am Shaun, your support agent. I am writing to inform you about the latest update to our Synapse 3 software. This update involves a streamlined interface and some changes to the settings and features to ensure the stability of the software. We have taken the decision to reset some settings for stability. This means that some of your previous settings may need to be reconfigured. We understand that this might cause some inconvenience, and we sincerely apologize for any disruption it may cause. Furthermore, we have shifted some features to different tabs. This is to make the interface more intuitive and user-friendly. We believe that this change will make it easier for you to navigate and use our software. We have also removed certain tabs to ensure the overall stability of the software. This decision was made after thorough testing and analysis to ensure that the changes would not compromise the functionality or performance of the software. We appreciate your understanding and support as we make these changes. If you have any questions or need assistance with the new interface or settings, please do not hesitate to contact us. " - razer support 
 

 

Userlevel 2

Same problem with my blackshark v2 

Same prooblem with this headphones model :(

Userlevel 4

So I went and bought THX Spatial Audio, yes even though my Nari Ultimate came with it included. Really wish Razer would give some official response in any of these posts. Truly stinks that I had to pay $20+ to get back something I already had until this latest update. 

How did u guys get the 3.8.1031.110202 update tho? I saw an update to version 20231107, after updated I was in 3.8.1030.102422 .

I’m having the same problem, and moreover Synapse itself crashes every 10 minutes or so, a clean install hasn’t fixed the issue and brings me back to 20231107

Userlevel 4

I decided after reading other posts to submit a support ticket. 

 

I basically just said “Hey the software is not working, I bought these headphones that included a feature that is no longer working now & I had to spend more on a THX Spatial Audio license activation code just so I could get back what I lost .”

 

I would suggest others do the same and really let them be aware that we are upset & hope for a fix.

Userlevel 1

I’ve tries may things but even after the 20231116 update the audio quality is not as before, only thing that sound better is using the sonar feature of the Steelseries GG app. It also have spatial audio, I’m not sure it sounds same or better than old THX audio but it’s definitely sounds better than new “fake THX” in Razer synapse. So I will use that for at least till the time Razer is not bringing back the old THX audio quality. 
PS: I haven’t uninstalled the Synapse just yet, maybe in future and I’m using Razer Blackshark V2 Pro 2020

Userlevel 4

So I went and bought THX Spatial Audio, yes even though my Nari Ultimate came with it included. Really wish Razer would give some official response in any of these posts. Truly stinks that I had to pay $20+ to get back something I already had until this latest update. 

 

OK, so like most of you I have the 20231116 update. And to be honest I can’t really tell a difference from the update that messed everything up in the first place. All the presets sound the same as each other, Stereo or THX is the same to my ears.

 

The $20 THX Spatial Audio still sounds slightly better, but I hate having to have more stuff installed just for amazing sound. I have read others say “Go download Steelseries Sonar” but I will just try and hold out hope that Razer fixes everything.

New problems keep arising.  Now my voice is so low in games ( R6 - CSGO2 - 2042 - COD ) that people can't hear it, even if I adjust the computer settings or synapse settings to 100%, my voice can't be heard in games. No matter how much I change the microphone settings, it makes no difference, it's obviously broken. 2nd problem, if I open a new profile, it takes too long to open and I can't delete it for some reason.  And last extra, synapse is extremely slow and freezes all the time.

Userlevel 1

i got even worse problem and its so concerning, im using Razer Nari Ultimate. and when im playing genshin whenever i open the team setup menu all sound become so freaking loud like super loud i immediately unequip the headset lower the volume physicaly and had some little nausea, i check on every sound setting its normal like 30% (im usually use this setting), and then its become even weirder like every sound started to jump extremely loud and silent, then i need to reset the audio device to make it revert back to normal. im super concern that if the sound does that again in other app or browser or anything that im not aware of it will break the device. please dev hear us, just revert back to the previous build. i mean if the app alone is already stable/good dont change anything. i feels like this update is just.. i dont know, a beta update? its not perfectly tested.

Userlevel 1

Same problem with Nari Ultimate. The update made all functions unusable, no matter how much I reinstall Synapes.

Userlevel 4

Same Cadawerum, tried reinstalling and using the repair tools but no fix.

Userlevel 1

Just to give an update, it seems to be working fine after updating to version 3.8.1031.110912, although THX Spatial Audio still doesn’t show up in Windows. My guess is, the selection between stereo and THX now happens internally in Synapse, that’s why we don’t see it as a separate device.

Userlevel 3

Same issue here.  Do we not see the Spatial Audio Driver in devices any more for a reason?  Is it part of my Blackshark V2 Pro driver now?  

 

You think you’d give some release notes on what you were doing….

Userlevel 1

It seems like it is an update problem. Hope they fix this soon. 

Same here with Nari Ultimate. The sound quality is awful

Userlevel 2

Same thing here with my Kraken’s TE! The sound is so awful now… Feels like having cups on ears now :(

Same problem with Kraken Tournament Edition. Sound is bad. THX audio output no longer avaliable (I disabled Chat audio output long time ago)

 

So my USB audio controller always keeps THX indicator on. It don’t react for button clicks.

Synapse don’t save my new settings

Terrible, Razer...

How did u guys get the 3.8.1031.110202 update tho? I saw an update to version 20231107, after updated I was in 3.8.1030.102422 .

Userlevel 3

How did u guys get the 3.8.1031.110202 update tho? I saw an update to version 20231107, after updated I was in 3.8.1030.102422 .

no update so far

Userlevel 3

It doesn't sound like a old thx so razer maybe you will lose customers in the future if you don't fix this 

Same here with  Kraken V3 , the sound is very bad and there's a massive bass on everything and extra, ı can not find the  Spatial Audio Driver to.  

 

I have the same problem as everyone else in this thread with the  Barracuda, after updating the Synapse software. I solved it using this method: I found in the support section (mysupport.razer.com) of my headset a link to update the software of the dongle and the headphones themselves, downloaded and installed it in normal mode, and everything worked again and the Synapse now has THX again and all the settings 😎 But the THX device still didn’t appear, but as I understand it now it won’t be there and only the audio output device to the headphones themselves (“Razer Barracuda 2.4” in my case), which includes THX 🙃

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