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Synapse 3 doesnt work


I bought Razer Basilisk v2.The application was downloaded and installed. No matter how hard I try, the app won't open. I deleted and reinstalled. I removed all files and reinstalled. It still didn't. Everything I wrote is valid in synapse 2. I have not encountered such a ridiculous event so far and I have been dealing with it for almost 2 hours. I'm bad enough to watch solution videos on youtube. I expected better software from the big razer company.

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4 Replies

-Mr.Nobody-
  • Insider
  • 607 replies
  • July 15, 2022
PM2121H3004702
I bought Razer Basilisk v2.The application was downloaded and installed. No matter how hard I try, the app won't open. I deleted and reinstalled. I removed all files and reinstalled. It still didn't. Everything I wrote is valid in synapse 2. I have not encountered such a ridiculous event so far and I have been dealing with it for almost 2 hours. I'm bad enough to watch solution videos on youtube. I expected better software from the big razer company.

How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows Have you performed clean reinstall ?

  • Author
  • 3 replies
  • July 15, 2022
-Mr.Nobody-
How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows Have you performed clean reinstall ?


I try this. Doesnt work.

-Mr.Nobody-
  • Insider
  • 607 replies
  • July 15, 2022
Zyvua
I try this. Doesnt work.

Send your Synapse Log to one of this support team.
here is the step how to extract Synapse log
How to gather Razer Synapse 3 logs from a PC

and DM one of the support team @Razer.Zionzedd @Razer.Speedcr0ss

Razer.Zionzedd
@-Mr.Nobody- Thanks for looping me in.
@Zyvua I received your PM and let's just continue there so I can assist you accordingly.

*Thread locked to curb conversation to PM.

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