Synapse doesn't recognize Tomahawk Mini ITX case | Razer Insider
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Synapse doesn't recognize Tomahawk Mini ITX case


USB plugged in and case lights up, both THS and underglow but Synapse won’t recognize it. Tried uninstalling and reinstalling, nothing. Case is listed as supported and even trumpets that fact on product page.

Called support, btw, after 8-10 minutes going around and around woman helping me said she’d be right back to walk me through some things then the line went dead. Tried calling back in several times but my number must have been flagged as only ever went to hold music after that, then “heavy call volume” announcement and then disconnected. Incredibly shoddy customer service for “premium” products.

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LuisRojsVIP

Hi, any news regarding this issue? any solution ?


  • Insider Mini
  • February 7, 2024

Having the same issue.  Synapse bot recognizing Tomahawk Mini-ITX


LuisRojsVIP

Do you know of any solution for this problem? Is there any other way to change the licenses on the case?


  • Insider Mini
  • February 22, 2024

No, still nothing. Clicked on a link to youtube video on Razer support, basically a re-hash of “try uninstalling/re-installing Synapse then restart PC”. I tried uninstalling Synapse 3 and installing the newer beta but problem persists.

Comment section on video full of snarky vitriol about Synapse not recognizing a variety of Razer products and products not working at all (mostly headphones). Kind of amusing in a way but I feel sorry for the people who spent good money on something that doesn’t work and Razer’s indifference to the problem.

I must say that I’ve never experienced  a problem with Synapse not recognizing anything (mice, keyboards, RBG mousepad), except for this case. Everything functions reliably and the build quality is top-notch imo.


  • Insider Mini
  • August 29, 2024

having the same problem with itx case  did you found fixes for that? 


  • Insider Mini
  • August 31, 2024

No, never found a solution. I know that at some point it had to be working as I saw it working on some reviews of the case but never got it working myself and support wasn’t any help.


  • Insider Mini
  • August 31, 2024

i have the atx case and its working fine but the itx  did not work some ppl told me the itx case can not change that rgb colors!!!  


  • Insider Mini
  • August 31, 2024

or maybe the motherboard??  maybe we should use speacial one for it???   i only need to change the rainbow rgb to green one 😫😫


  • Insider Mini
  • September 2, 2024

nobody from razer team bother to help in here !? what a bad support wow 


  • Insider Mini
  • October 15, 2024

I finally found the solution,, I can't believe after 3 months of searching, thanx god


  • Insider Mini
  • October 15, 2024

And what was the solution?


  • Insider Mini
  • October 16, 2024

i just changed the usb place im mob and its work  , try that 


  • Insider Mini
  • October 16, 2024

This one just plug it in different USB in your mob


  • Insider Mini
  • October 16, 2024

Thanks. Not sure my m/b has an additional slot, though, or if I could even get to it if it does but I’ll take a look. Another problem might be that I cable-managed the heck out of it so the side door closes (yay!) and not going to un-do any of that.

I built 4 PCs last year and the Mini was mainly a personal challenge to do my first mITX build. and it works fine during a few days of testing but I set it aside as a back-up.


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