Synapse keeps logging me out | Razer Insider
Question

Synapse keeps logging me out

W
Userlevel 3

Synapse keeps logging me out randomly for the past few months. At first, it was not a big deal. It happened only when I restarted my PC. But lately it keeps happening even when I am doing something...

I am browsing the internet ? Logout.

I am watching movie with friends ? Logout.

I am playing online game, and I am in a middle of shoot-out ? Logout.

You never expect when it happens. It is just tiresome at this point. Anything I try to do, do not work. Repairing did not fix the problem (https://mysupport.razer.com/app/answers/detail/a_id/4535). Clean installation of Synapse did not work. At this point, I wonder if uninstalling it is not the best option here. I will wait for a fix to this problem. Thank you in advance for your help and response.

65 Replies

Razer.Zionzedd
Userlevel 7

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

M

Yeah I use to love razer for years but since the last year I’ve been getting signed out and I’m tired of resetting my password. 

 

fix you trash products!

or you’ll eventually not be a company or sell products. 

Moot_Mugglewumper

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

cynical but is this so this thread doesnt grow - Same issue re install - same problem - come on RAZER! stuffs expensive - it should work!! - incidentally im still on win10 see few other posts same - is this win 10 specific issue?

M

Oh look I got signed out again

B

same here, reinstall helped for a bit but just now it started again

E

I solved my problem by uninstalling my Razer mouse (the only Razer item I have) and installing my daughter’s spare Corsair one. No Razer, no problem any more. And I won’t be buying another one, or anything else of theirs. So that’s one more lost customer.

U

i have the same problem but honestly just fck razer in general every product I buy breaks within 6 months, wireless mouse keyboard, constantly disconnect/reconnect cant even game anymore with this bullsht. seeing how they still havent fixed the synapse issue after so long really shows how incompetent they are. Ordered my self  steelseries just now and im about to smash anything from razer when it arrives. Another company lost to capitalism, only care about money and investors and the client can go fck himself

H

Just lost a game because I was logged out mid-match. Not only were my personal keybindings unavailable, but my game was minimized several times without my control. Not very happy.

S

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

I’m still having this issue and I have updated my app.

U

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

PM’d

 

A

same here.

A

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

software issue, I have the latest update. still logging out every once in a while.

Q

I want to print out this forum post and shove in the face of the head of razer software development until they fix it. This is BS.

On top of the software randomly logging you out, it also spitefully desynchronizes your rgb lights whenever it logs you out OR when you uninstall it. Malicious compliance much??

Q

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

Well guess what galaxy brains it still isnt working

PacificBluebytedirect402

It's still months after that so called "update" and it ​​​​STILL logging me and multiple other people out. I'm never buying razer products again. 

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