Synapse keeps logging me out

Exactly the same problem as above. Has been happening sporadically for about a month. Luckily I only have a Razr mouse and it works without Synapse, but it’s very irritating as things like speed don’t show up on screen. ‘Keep me logged in’ is checked but randomly it still asks for a log in (like this morning) and sometimes will not start any Razr software at all on start up. Once even task manager failed to kick it off. I’ve not re-installed, and it seems like that isn’t going to help either.
If Razr don’t fix this soon maybe it’s time to ditch the Razr mouse. The old one is getting a bit worn anyway and I can find another make that doesn’t need constant logging in.

Think I have a solution. My razer cortex and synapse was logging me out every 10 minutes and has been doing this for a while now. I think now its because it was out of date or the old update is broken. To work around this go to “apps and features” and select “uninstall” (Dont worry you wont have to uninstall it). Following this it brings up the options for uninstalling it through the razer software and this inclusdes the option to simply update it. Once I logged in after this it seems to be working fine and has not logged me out yet. It logged me in instantly to after I restarted my computer too. I dont know if this is a long term fix but it seems to have worked so far. If you cant use your synapse for more than 10 minutes at a time its worth a shot.

same thing keeps happening to me. It went from once every week or so to daily to now happening every few hours. 

Same here. Will anybody help us from Razer?

I have been having this issue ever since I switched to Windows 11 and it is really annoying when I just want my keyboard settings to work with diablo 4.

It even logged me out while writing this post.

It’s clearly a software issue at this point. To many people with the exact same issue, myself included, happening a lot for the past month or so. A patch is needed to fix it.

This works for me, but I have to do it a few times a week. It doesn’t completely fix the issue, just fixes it on the current occurrence. Having to go through this so often is just annoying at this point. Today it took 2 resets across 10 minutes to finally get stuff working.

Hi guys,

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

I’m also having the same issue. This happens every few months for nearly three years now. Early on it was only a couple of logouts per week, now it’s logging out every hour or so. Though, today it has logged me out nearly 6 times per hour (roughly every ten minutes give or take.)

Every few months when this problem arises I back up all of my settings and completely reinstall all of their software. It has only been a successful solution a small handful of times. So it’s very likely coincidence that it worked at all, and unlikely that it is a real fix.

Currently, I’m on a completely different PC build from when it first started, along with different Razer equipment, and the issue still occurs. So this whole situation is definitely a reflection of Razer’s poor software quality and a great example of how little care they give to the concerns of their consumer base. Remember, this issue has been happening off and on for nearly three years. In fact, it was the reason why I moved on from Synapse 2 and upgraded my equipment. I don’t regret purchasing the new equipment entirely, but I do resent Razer and their lack of communication with issues such as this. Like most companies these days, they know they don’t have to do much customer service because options for quality products are limited. It’s very likely they are aware of the issue and have put it on the back burner, opting to address other issues instead. All that being said though, as someone who has been nearly exclusively Razer in the past, I’ll likely move on from their products in the near future. There’s no use in having an expensive mouse, keyboard, and headset if I can’t fully utilize my settings along with them. 

Note: This is not a post just to rant about Razer, but a real problem when gaming. When it logs out, I get tabbed out of certain games if I’m playing in full screen. So you could imagine how this sort of bug could be a serious problem.

For me i’m trying to log in Razer appengine and when i do log in it instantly logs me out

Having this same issue here. I booted the PC up, got to the desktop and it asks me to login to razer. I do so, then it just pops me right back and asks me to do it again. Over and over and over.

This is the App Engine by the way. Forgot to post this last time, so here it is now. I am also getting this message.

Same Problem, keeps logging me out and I need to end all razer tasks with the task manager to be able to log in again. My device settings are not working without software running (why?). Since I actually use custom key mappings, I just can’t play most games without.

Its getting worse on the last few months for me.

I can't even find the app on the Windows app list.

I do feel that all started after I’ve upgrade for Windows 11.

So Zero response from Razer here?