To preface - I'm a lifetime Razer product user. Every mouse I've ever used since the dawn of my realization that peripherals impact gaming has been a Razer product.
That said...
Where do I begin with this amazing piece of software you guys have developed for your customer base?
I think the logical place to start is with your awesome resource utilization! Wouldn't you agree?
A quick look at my Task Manager reveals that your MOUSE SOFTWARE requires the following resources just while running off a clean boot:
- GameManagerService - 49.8MB
- Razer Central Service - 26.5MB
- Razer Synapse Service - 66.8MB
- Razer Synapse Service Process - 16.7MB
TOTAL = 159.8MB of RAM used just to run... wait for it... a mouse.
I suppose I should be grateful that it doesn't take 160MB of RAM to run your mouse.
Onwards to my other bone to pick.
Can one of your wonderful "leaders" explain to me why I need to login to a friggin account on the internet to use the features of my mouse?
These are not rhetorical questions. I want answers. I want to have an explanation from a C-level pinhead as to why on God's Green Earth I need to have a friggin internet connection to use the full featureset of a MOUSE and/or KEYBOARD!
Why can't I opt out and use this product locally? Answers please.
To be more blunt for those executive types that can't figure out that you're pissing your goddamned user base off - your company has manufactured a product that uses more RAM than the drivers for my Video Card, Sound Card, NIC, and both of my SATA controllers along with... well... every other driver on my entire computer. For a mouse. A MOUSE! WHAT THE HELL ARE YOU GUYS THINKING?!
*ahem* Anyway...
I'm happy to inform you that I've already scrapped a keyboard from your company (double ttaappppiinngg kkeeyyss) as your company refused to support it and recommended I buy another of your keyboards (HAH!). Turns out that it did, in fact, suffer from a lead deficiency - I promptly remedied that particular shortcoming. Then I went out and bought a Logitech keyboard and haven't looked back. The moment this mouse starts acting funny, looking funny, or generally displays what I like to call "Razer qualities" - the lead deficiency it has will be remedied as well.
Logitech makes a far better keyboard and I am sure I will find another manufacturer for a superior mouse. Or maybe an inferior mouse - I'm not picky as long as it works correctly without an internet connection and uses less RAM than a Windows XP machine loaded with a Creative driver circa 2001.
TLDR;
Executive suits made bad decisions. Your product is a resource hog. People don't like having to dial in to the mothership to run their hardware. Most importantly - I won't be buying any more of your products and I'm looking forward to going completely razer-free in the near future.
I challenge any of you to step up and contact me about the questions I have posted. I won't hold my breath - corporate entities are generally spineless and can't handle direct criticism except by obfuscating and the ol' "smile and wave" treatment.
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