THX Spatial audio STILL not working after Synapse update | Razer Insider
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THX Spatial audio STILL not working after Synapse update

  • 17 November 2023
  • 10 replies
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I have a Blackshark V2. I used spatial audio all the time, however, Razer decided to update Razer synapse which completely broke THX Spatial Audio for every Blackshark V2 Headset. I have read that they would update the software to fix this new bug, which they have. This update seemed to try and fix this one problem, but they somehow didnt fix it? I restarted everything, went into my windows and went along with the new message they gave me, THX Spatial audio still does not change anything when clicking it, just like before the update

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Best answer by Psywar_pt 19 November 2023, 21:40

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Userlevel 2

Same, no changes after yesterday update.

Same here with the Blackshark V2 Pro

I also have a Blackshark V2. I had to completely uninstall and reinstall synapse. In the process I also uninstalled THX audio (the standalone extra application). 
 

After reinstalling Synapse, the THX Spatial Audio slider/button works. The EQ works. There is no longer a THX speaker to choose in windows speaker list. But the Razer sound card one should be used instead. This is according to revision notes from the synapse update.

BUT! The sound quality is SO bad! I’ve bought myself a new Logitech headset!! The sound quality of the black shark v2 after reinstalling synapse :: it feels like you are in a tin box. I can’t hear footsteps in PUBG before the enemy is standing 5 meters from me, the sound signature of weapon changes when you turn around (I.e. if you hear someone firing behind you, and then turn around, it sounds like a different weapon, and the distance sounds completely different. I actually get a bit, like vertigo, or dizzy, just from turning around in PUBG while listening to someone firing a weapon. 
 

Let me know if any of you can get back thx by uninstalling and reinstalling, and what the sound quality is like afterwards. Thanks

Unistalling a reinstalling Synapse worked for my Blackshark V2, but the sound is terrible. Use Steelseries Sonar software, its much better than Synapse right now and you don’t have to uninstal Synapse. I recently bought my Blackshark, and with the current version of Synapse the sound quality is much worse than my previous Logitech 430...

Still not working after uninstalling synapse on my kraken te. Extremely infuriating that they would break something that worked perfectly fine.

Mine works now.  DELETE / UNINSTALL from your apps …. this

ALSO…. as Razer instructs you to do …. in your “ windows sound properties “ set Razer USB sound card as default !!  and in your “ windows settings “  set your sound to Razer USB sound card ….. 

restart your machine, check theses settings again ….    BE HAPPY

for my Blackshark V2 +

Mine works now.  DELETE / UNINSTALL from your apps …. this

ALSO…. as Razer instructs you to do …. in your “ windows sound properties “ set Razer USB sound card as default !!  and in your “ windows settings “  set your sound to Razer USB sound card ….. 

restart your machine, check theses settings again ….    BE HAPPY

for my Blackshark V2 +

I had four of these listed in my programs list for some reason, I just uninstalled all of them :/

I uninstalled this and it at least took away the actual THX spatial sound and its just stereo. Cant figure out how to even get this driver back

 

Mine works now.  DELETE / UNINSTALL from your apps …. this

ALSO…. as Razer instructs you to do …. in your “ windows sound properties “ set Razer USB sound card as default !!  and in your “ windows settings “  set your sound to Razer USB sound card ….. 

restart your machine, check theses settings again ….    BE HAPPY

for my Blackshark V2 +

Thank you so much it worked I can hear again!!!

Equalizer don’t work, nothing is working with latest update. The sound overall is so bad! Blackshark v2

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