Barracuda X Chroma headset connection to Razer Synapse

Question

Hello I recently bought the Barracuda. It works perfectly fine and im very happy with it. Unfortunately it does not at all pop up in my Synapse App. I´ve alreay tried restarting my PC and repaired the App which was suggested by the internet. But still the problem persits. I have it connected via USB port thingy that comes with it. Unfortunately the USB-C port on my PC doesnt work anymore so I have to plug in the normal USB port adapter that comes with it and then insert the USB C dongle into that. Might that be the problem ?Open for suggestions.Thanks in advance

Razer.Ten · Accepted Answer

Hello​@RQO_Deadshot,Can you perform a clean uninstall and reinstall of your Synapse by following the steps from this linkand check if the issue continues? If it does, pleasesend me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the Synapseissue.*Thread locked to curb conversation to PM.

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