Old news but... Why hasn't the sign in 'feature' been removed yet?

badcustomerservice · 2019-12-05T15:01:10+00:00

My daughter got herself a second hand Razer Ornata keyboard. As a fan of another popular brand for my own keyboard/mouse, my first impressions were that it was an excellent keyboard and I'd consider my next purchase being a Razer. However, this was immediately shot down when I found out the software had a compulsory sign in requirement and this could not be bypassed to access even basic features like the lighting effect that was last programmed into the keyboard. I can't see any reason why a sign up to your services should be compulsory, especially in the day and age of data privacy and large scale hacks happening, and changing the program to simply bypass the log in/cloud features should be relatively trivial. Even if the newer version of the software does eventually does support older devices and allows 'guest' logins, my experience so far is enough to put me off Razer devcies. The only use I have for signing up was to change the scrolling light effect for my daughter to something more useful, and to complain about the terrible sign in option here. The first should never have been a problem in the first place, and in the second case the only thing I would have needed to sign up to say anything about would have been to praise an otherwise good piece of gear. I'm not expecting anything will change, but simply adding my voice to the chorus of complaints about it.

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Old news but... Why hasn't the sign in 'feature' been removed yet?

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