Razer Key Light Chroma Connection Failure

Question

I have two Razer Key Light Chroma devices. Both are set side by side. Daily one will get intermittent disconnects that requires me to remove it from Synapse and then set it to pairing mode and then reconnect via Wi-Fi. This has happened from the first day. It turns on and runs fine as a panel light. Runs fine from the Android streaming app for that purpose as well but in both the desktop Synapse and the Android app, if using the chroma lighting, it disconnects causing all Razer devices to disconnect and then reconnect. When I re-enable again, it will work for about a day and then go to the same problem again.  My other Razer Key Light Chroma does not have this problem.  I have checked from the Android streaming app and both devices have the same latest firmware. Is this just a defective panel light or should I try something else before sending back?

Cumag · Answer

I have a similar issue. The Key Light Chroma turns on, and I can bind it to Synapse, but after a few minutes it gets to a state where it disconnects and reconnects on about a 60-90 second period.I’ve followed all the troubleshooting advice, and no improvement. Every time I reset the light to recover the connection, add it on Wi-Fi, and set it up in Synapse I have the same results.The software states at this point that either the Key Light can’t be found, or that it’s being controlled by another device/software. That’s super weird. I get this behavior even when my phone & Razer Streaming app is turned off. What else could be “controlling” the Key Light if not my sole PC and Synapse software?

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