I have also recently had this issue. tried everything from checking firewall and virus protection to re install with no luck. Cortex works but synapse doesn't hopefully the devs can bring out a patch soon. its super frustrating not being able to customize. synapse tries opening 30 times at once and crashes.

I am also experiencing the same problem. My whole aesthetic and vibe is off. Thanks Razer.  

yea got same issues after update synapse 3 & razer cortex please fix it. thanks

I thought i’m the only one facing this issue, I just downloaded it after I plugged in my new mice yet i keep stuck on loading screen and crash. Really looking forward for the solution from Razer soon.

(4) fix this please : razer (reddit.com) like this lol

same problem ,,,, totally unacce[table

same problem here also. after, I updated the app.

Same problem, no solution?

not to mention the money we pay for razer products .. fix it asap

does anyone know if Razor is admitting that they are aware of this issue ? And if they have said they will address it ?

Same to me here , please razer fix this.

После обновления программа не работает, исправьте как можно быстрее!!!

After the update, the program does not work, fix it as soon as possible !!!

i have the exact same issue u have, i even contacted razer and they said to write somethink on the command prompt, i did and nothing changed

HELLO RAZER ?!?!?!??!?!

yeah its after the update has messed up my whole system but they don’t seem to care

Yeah i doesnt work for me either. i tried reinstalling it and it wont even install. I am so done with razer just not caring.Never buying anything razer ever again 

guys do uninstall reinstall again for sure it working or not, if no luck do any type older version synapse 3 nd updating inside synapse 3. mine already work perfectly, if doesnt work just use older version than doing update nd still got issues

i need to figure out how to install and old version or may just wait for another update to fix it

ممكن جواب /ضروري جدا /فعلت الرزير وشتريت بطاقه اوله وثانيه ووثالثه وفعلتهن وعادي نجاح و  بعدها  ما كدرت اشتري البطاقه تجي رساله جيمل  يطلع فشل او  لم نتمكن من معالجه طلبك بنجاح تم الغائه شنو سبب وشلون احل هاي المشكله  ارجو الرد  
………..
ماسبب فشل شراء بطاقة razer gold  !!!!!  
في المره الاولى والثانيه  نجح علميه الشراء 
اما بعدها تاتي رساله  فشل الطلب او طلب تم الغائه علما اني بطاقتي الcard معبئه بالرصيد  
ماسبب وكيف احل هذه المشكله 
ارجو المساعده

i installed an older version … same problem 

The Razer Gold program is not a program, but rather a website, and we enter it from Google
  //// Until now, I did not know the reason and the solution. It shows that the process is not successful, or I failed to buy a Razer Gold card

  What do I do

i have no idea what you are talking about

Did anyone ever find an answer to this issue? I’m still having the problem.