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Razer Synapse has been updating daily for weeks


The Razer Synapse software has been updating every day for weeks. I understand that current software practice is to do frequent deployments, but even so this is ridiculous. I've begun to wonder if the update is failing, so I got into Windows' Event Viewer. I didn't see an error related to the updating process, but I did find an error in the Razer Synapse Service: [INDENT]Log Name: Application Source: Application Error Date: 11/10/2022 8:13:51 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: SYSTEM Computer: MYCOMPUTER Description: Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52 Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf Exception code: 0xe0434352 Fault offset: 0x00147402 Faulting process id: 0x0x1F0BC Faulting application start time: 0x0x1D8F509DAB9945F Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98[/INDENT] Could this service's failure be causing my problem? I'm running a Windows 11 Professional machine
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11 Replies

  • 4 replies
  • December 13, 2022
same here, synapse wont start looking throught logitech now clean reinstall of synapse, .net framework, sfc /scannow... this and the damn freeze when profile switching and no answer from the support or the here

GalapaGames
  • Insider Mini
  • 4 replies
  • December 14, 2022
Its been working great for me up until I updated it yesterday. Glad its not just me.

  • 4 replies
  • December 14, 2022
already bought my corsair

dekades
  • Community Cowboy
  • 254 replies
  • December 14, 2022
If you need Official Support, post in the Support forum. Conversations outside the Support forum are for community discussion and help.

I bought a few razer products and now i am regretting my decision, I don't want an online application or cloud support or anything which stays online all the time, just give me a software which manages your hardware lets me use it and done. Don't want online mess already left logitech because of it, I am looking forward to dumping razer when I start replacing my hardware. No ONLINE CLOUD SUPPORT. just standalone software which works without jumping hoops. Software hasnt worked since I installed it. Do proper QA before releasing? Did you try to break the setup while doing your QA? like unplug device at wrong time, or plug at wrong time? Those cases should be handled by software not by installing/reinstalling/wiping the software

HGMRB
  • Insider Mini
  • 8 replies
  • December 15, 2022
I too had this problem, when the system restarted this CMD window appeared (the parts highlighted in red I translated with google). I put the two events I found under spoiler, even those translated with google. [SPOILER="Event ApplicationError"] Registry Name: Application Source: Application Error Date: 14/12/2022 23:57:11 Event IDs: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: HG Description: Name of the application that generated the error: Razer Synapse Service.exe, versione: 1.0.0.0, timestamp: 0xccb88568 Name of the module that generated the error: KERNELBASE.dll, versione: 10.0.19041.2364, timestamp: 0x1e5c8604 Exception code: 0xe0434352 Offset error 0x0012e292 Process ID that generated the error: 0x21a4 Start time of the application that generated the error: 0x01d9100f636cb6e9 Path to the application that generated the error: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse Service.exe Path to the module that generated the error: C:\\WINDOWS\\System32\\KERNELBASE.dll Report ID: b39e3a18-37fb-4786-8d03-4fd740173f40 Full package name that generated the error: Application ID of the package that generated the error: Event XML: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-12-14T22:57:11.5576723Z" /> <EventRecordID>8707</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>HG</Computer> <Security /> </System> <EventData> <Data>Razer Synapse Service.exe</Data> <Data>1.0.0.0</Data> <Data>ccb88568</Data> <Data>KERNELBASE.dll</Data> <Data>10.0.19041.2364</Data> <Data>1e5c8604</Data> <Data>e0434352</Data> <Data>0012e292</Data> <Data>21a4</Data> <Data>01d9100f636cb6e9</Data> <Data>C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse Service.exe</Data> <Data>C:\\WINDOWS\\System32\\KERNELBASE.dll</Data> <Data>b39e3a18-37fb-4786-8d03-4fd740173f40</Data> <Data> </Data> <Data> </Data> </EventData> </Event> [/SPOILER] [SPOILER="Event NetRuntime"] Registry Name: Application Source: .NET Runtime Date: 14/12/2022 23:57:09 Event ID: 1026 Activity Category: None Level: Error Keywords: Classic User: N/A Computer: HG Description: Application: Razer Synapse Service.exe Framework version: v4.0.30319 Description: The process was terminated due to an unhandled exception. About the exception: System.ComponentModel.Win32Exception About the exception: System.InvalidOperationException in System.ServiceProcess.ServiceController.Start(System.String[]) in System.ServiceProcess.ServiceController.Start() in Razer.Synapse3.RazerSynapseServiceProcess.Program.Main(System.String[]) Event XML: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name=".NET Runtime" /> <EventID Qualifiers="0">1026</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-12-14T22:57:09.3710362Z" /> <EventRecordID>8706</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>HG</Computer> <Security /> </System> <EventData> <Data>Application: Razer Synapse Service.exe Framework version: v4.0.30319 Description: The process was terminated due to an unhandled exception. About the exception: System.ComponentModel.Win32Exception About the exception: System.InvalidOperationException in System.ServiceProcess.ServiceController.Start(System.String[]) in System.ServiceProcess.ServiceController.Start() in Razer.Synapse3.RazerSynapseServiceProcess.Program.Main(System.String[]) </Data> </EventData> </Event> [/SPOILER]

  • 4 replies
  • December 15, 2022
i just have this

GalapaGames
  • Insider Mini
  • 4 replies
  • December 15, 2022
New update just came out that should fix it.... at least it fixed mine

Tried the latest application still blank screen. Since I installed got razer products hasnt worked.

The problem seems to be Windows 10 Home/Pro, Tried a minipc with windows 11 it starts the problem is specifically on both Windows 10 Home/Pro, synapse loads with blank screen.

Periwinkledirecttruck815

I had been using it flawlessly until yesterday when I updated it. Glad I'm not the only one experiencing this.


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