So many issues -Synapse 2.0 - Doesn't, but might start, or is running in background but not visible

kNewBcaveman · 2020-04-30T23:25:27+00:00

I just purchased the ORBWEAVER Chroma Keypad. Pretty cool. I installed all indicated software, Razer Synapse 2.0 to allow for keypad customization. System is Windows 10 (64bit) 32Gig memory AMD3900X MSI RTX 2080 Super. It is not a system resource issue. USB 3.2 port. 1. After install requires Reboot. No problem. Fairly standard with a lot of software. Went into Synapse 2. and saw my keypad and created a new Profile and change the coloration of the keys and applied. Went well and as expected. Let's play some more with the functions. Tried to change the colors to see what would happen and NOTHING! No change. Nothing happened. It remained as the first color settings. 2. Created a new profile and tried to edit the colors in that one. NOTHING! No change. Colors remained the same from my first edit. 3. Closed software and tried to restart. ----- NOTHING!!!! It flashed a sync dialog and what appeared to be a login dialog and then disappeared and then nothing for 5 minutes. I actually waited. *****I had to locate the hidden processes for 'Razer Central' and Razer Central Service'. I killed both these and restarted the software. This brought back the processes and the software opened immediately. 4. Tried to change the colors on Profile #1 - No change. 5. Tried to change the colors on Profile #2 - No change. REBOOTED my system. 6. Started software again and tried to change colors of Profile #1 - No change. 7. Closed and tried to reopen software and again it went into hidden mode. 8. Killed processes again and was able to restart but could not change anything. 9. CHANGED THE USB PORT and restarted the software. I was then able to create a new profile and assign color as well as change the previous profile and change its color. 10. Then it stopped. No color change. No keymap action changes. Nothing,...again. 11. Did NOT reboot. Did NOT kill the software. Change the USB PORT again and it reconnected and allowed a color change. There are some serious issues with this software and its configuration capabilities that need to be investigated. This software is extremely inconsistent at best. How can I collect log files from this software to provide for further investigation? There appears to be an issue between the Profile selected, the Customize Keymap # selection and the Lighting effect customization. I should not have to change the USB port to allow for editing capabilities in the software. The software is inconsistent and non-functional at times without user interaction changing its USB connection.

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So many issues -Synapse 2.0 - Doesn't, but might start, or is running in background but not visible

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