Synapse 3.0 Install Error - Server not Available *STARLINK FIX* | Razer Insider
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Synapse 3.0 Install Error - Server not Available *STARLINK FIX*

  • February 14, 2023
  • 1 reply
  • 147 views
J
So i had this issue today when reinstalling Synapse 3.0 and no matter what steps i took to disable my FW, Antivirus, remove drivers, etc. - none of it worked. As a last ditch resort to remove my internet connection from the equation - i disabled my LAN connection from my STARLINK internet service and connected to my cell phone's hot spot to try the installer again. VOILA - the install fired right up and worked flawlessly. There is definitely something with STARLINK's service that prevents the installer from working. What exactly that is, i dont know - but at least now I know where the problem resides! It's likely due to the fact that our routers dont connect directly to the internet and as such - there's some PnP or other NAT issues at play (also why i occasionally have problems playing online games).
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1 Reply

T

Just to second this and add a little info… On Starlink as well and ran into the same issue except I used a VPN and it worked. It looks like Razer is using akamai for content distribution:

 

Non-authoritative answer:
Name:    a1944.d.akamai.net
Addresses:  23.209.84.17
          23.209.84.24
Aliases:  manifest.razerapi.com
          manifest.razerapi.com.edgesuite.net
          manifest.razerapi.com.edgesuite.net.globalredir.akadns.net

 

and that’s what not working. from the log:

 

2024-11-07 12:34:52,978 [5] ERROR RazerInstaller [(null)] - Error downloading file (https://manifest.razerapi.com/api/legacy/vAHwmpVq/prod/lwiproductlist/get): The operation has timed out
System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at Razer.RazerInstallerCommon.ServerManifestDownloader.DownloadFile(String url, String destination, String fileName, String& errorMessage, Exception& exception, Boolean overwrite, UInt32 retries)

2024-11-07 12:34:52,997 [5] DEBUG RazerInstaller [(null)] - Failed to download Software Manifest

 

This happens with other hosted installer packages (like NordVPN) as well. What’s odd is that it looks like it depends on which POP I’m on, I set this up about a month ago when I was on a different POP and it worked fine. I’ve let Starlink support know but honestly I don’t expect much from it. 

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