Hi guys,

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

Yeah I use to love razer for years but since the last year I’ve been getting signed out and I’m tired of resetting my password. 

fix you trash products!

or you’ll eventually not be a company or sell products. 

cynical but is this so this thread doesnt grow - Same issue re install - same problem - come on RAZER! stuffs expensive - it should work!! - incidentally im still on win10 see few other posts same - is this win 10 specific issue?

Oh look I got signed out again

same here, reinstall helped for a bit but just now it started again

I solved my problem by uninstalling my Razer mouse (the only Razer item I have) and installing my daughter’s spare Corsair one. No Razer, no problem any more. And I won’t be buying another one, or anything else of theirs. So that’s one more lost customer.

i have the same problem but honestly just fck razer in general every product I buy breaks within 6 months, wireless mouse keyboard, constantly disconnect/reconnect cant even game anymore with this bullsht. seeing how they still havent fixed the synapse issue after so long really shows how incompetent they are. Ordered my self  steelseries just now and im about to smash anything from razer when it arrives. Another company lost to capitalism, only care about money and investors and the client can go fck himself

Just lost a game because I was logged out mid-match. Not only were my personal keybindings unavailable, but my game was minimized several times without my control. Not very happy.

I’m still having this issue and I have updated my app.

PM’d

same here.

software issue, I have the latest update. still logging out every once in a while.

I want to print out this forum post and shove in the face of the head of razer software development until they fix it. This is BS.

On top of the software randomly logging you out, it also spitefully desynchronizes your rgb lights whenever it logs you out OR when you uninstall it. Malicious compliance much??

Well guess what galaxy brains it still isnt working

It's still months after that so called "update" and it ​​​​STILL logging me and multiple other people out. I'm never buying razer products again. 

Terrible product support. Probably gonna have to just buy an alternative device so I can enjoy using my PC. Lost a customer forever.

i was so happy with razer i bought a huntsman keyboard, a basilisk and 2 death adders i gave very good reviews to the synapse software  but… now im going to change those reviews.

this is a minor issue but what pisses me off is

1 Why would a configuration software for a peripheral need to be logged always

2 why a gaming brand would minimize after sudden logoff, im a software dev myself and i cant understand why is made that way…

3 why would a post with 1 year old and so many users complaining ha no solution yet???? im starting to think you as brand care zero about your customers.

im not buying anything else from you until you fix this.

Same issue started happening this month, I’ve had the mouse for over two years now suddenly every time I get on the computer greeted with a log in. Some days it will minimize my games multiple times to the point of just closing the software. very annoying.

I’ve been a die hard Razer fan all my life. I honestly still think Razer makes the best, high-quality peripherals. Until a few days ago, I was still using my old Deathstalker keyboard for well over 8 years. However the time came to upgrade my keyboard and, for the first time in my life, I opted for a keyboard from a different brand, purely because of this software bug that Synapse 3 has.

Please, Razer, I implore you to put as much effort into your software development as you do with your hardware R&D. In my opinion, the synapse software has always been your weakest link. I was so happy when Synapse 3 came out as it did fix pretty much every issue I had with Synapse 2, but this log out bug is crippling and incredibly frustrating.

I never thought I’d say this, but you have lost a customer in me purely because I just want my peripherals to work without it being crippled by software like Synapse. Until we see a major revamp and fix of how the synapse software work, I can’t see myself buying more Razer products in the future.