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Synapse not recognizing mouse

  • November 12, 2022
  • 2 replies
  • 35 views
S
Just updated to the latest version of synapse 3. The application is no longer recognizing my mouse which is a Razer Basilisk X Hyperspeed. I don’t see that mouse on the supported list. Was support for that mouse removed? it seems that there are many others experiencing the sam problem with devices not being recognized. I did not see any announcements on Razer’s site identifying this issue.
    pancholr
    JulianKapa
    This topic has been closed for replies.

    2 Replies

    RzGargoyle
    • RzGargoyle
    • Insider Mini
    • November 13, 2022
    Check this out, and see whether you had the same issue: https://www.reddit.com/r/razer/comments/yrqdye/read_this_if_your_devices_no_longer_register_in/
    JulianKapa
    S
    Razer.Zionzedd
    srine69
    Just updated to the latest version of synapse 3. The application is no longer recognizing my mouse which is a Razer Basilisk X Hyperspeed. I don’t see that mouse on the supported list. Was support for that mouse removed? it seems that there are many others experiencing the sam problem with devices not being recognized. I did not see any announcements on Razer’s site identifying this issue.
    Hi srine69, Make sure to restart your PC after the Synapse 3 update and perform a clean installation of the Synapse app if you're still experiencing the same issue. You can follow the steps here and let me know through PM if that didn't help so I can start a case and raise your concern to the relevant team. Thanks! *Thread locked to curb conversation to PM.
    S
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