Synapse not recognizing mouse | Razer Insider
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Just updated to the latest version of synapse 3. The application is no longer recognizing my mouse which is a Razer Basilisk X Hyperspeed. I don’t see that mouse on the supported list. Was support for that mouse removed?



it seems that there are many others experiencing the sam problem with devices not being recognized.



I did not see any announcements on Razer’s site identifying this issue.
Check this out, and see whether you had the same issue:

https://www.reddit.com/r/razer/comments/yrqdye/read_this_if_your_devices_no_longer_register_in/
srine69
Just updated to the latest version of synapse 3. The application is no longer recognizing my mouse which is a Razer Basilisk X Hyperspeed. I don’t see that mouse on the supported list. Was support for that mouse removed?



it seems that there are many others experiencing the sam problem with devices not being recognized.



I did not see any announcements on Razer’s site identifying this issue.




Hi srine69,



Make sure to restart your PC after the Synapse 3 update and perform a clean installation of the Synapse app if you're still experiencing the same issue. You can follow the steps here and let me know through PM if that didn't help so I can start a case and raise your concern to the relevant team. Thanks!



*Thread locked to curb conversation to PM.
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