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Trouble with volume control in Razer Synapse 3.0


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Fulvouscastsharp453
Zestje wrote:

Hello everyone, I wanted to let you know that the problem seems to have been fixed. After testing according to several procedures from support (which I already tested before) the scroll wheel started working again. I suspect it has something to do with the latest update: Copied from my reply to support: When I wanted to uninstall Synapse before running the cleanup tool, the installer showed me that there was an update for Synapse available. This confused me, because I did not get an update notification from Synapse. So I aborted the uninstall and had Synapse check for updates, which it did not find! I then uninstalled Synapse anyway, ran the cleanup tool and reinstalled it. After installation I had Synapse check for updates again, which it did find and I installed. I'm currently running Synapse 3.7.1209.121307. Then I tested and found that the scroll wheel was working! Nevertheless I wanted to inform you about the inconsistency with Synapse offering or not offering updates. I'm posting the relevant section of the procedure from support here so others can try this as well. Please post here if it solves the problem for you too!:

  • Uninstall Synapse
  • Delete contents of Windows Temp folder
  • If possible, unplug all Razer devices (I did not unplug it, because I had no spare keyboard)
  • Reboot the system
  • Download the Razer Driver Clean Up Tool: https://rzr.to/7c7Za
  • Unzip and run the CleanupRazerDrivers.exe as Administrator
  • The window will close on its own. When it does, reboot the system again
  • Download and Install Synapse 3(run both installer and application as admin)
  • Plug in Razer devices
  • Update Synapse 3 as needed and reboot system as update requirement

Kind regards to you all!

 

you are a hero, mate, thanks a lot! <3


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