Alexa Only Works with US Accounts – A Big Issue for Disabled Users | Razer Insider
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Alexa Only Works with US Accounts – A Big Issue for Disabled Users

  • February 5, 2025
  • 2 replies
  • 20 views
W
  • Waugh
  • Insider Mini
  • 15 replies

Hello,
Still the same issue with Alexa, which only works with a US account.

I am a person with a disability, and I used Alexa on my computer with Razer in version 3 for daily life tasks—something I can no longer do with the new version.

I reported this issue months ago (even during the beta), but it feels like the development team doesn’t want to fix it so that it can work with accounts from other regions (in my case, France).

This is really bad news for people in my situation—it feels like Razer doesn’t care about disabled users...
I am truly disappointed.

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2 Replies

W
  • Waugh
  • Author
  • Insider Mini
  • 15 replies
  • July 15, 2025

Hello,
It's been 5 months since I reported the bug — a bug that doesn't exist in version 3 of Synapse — and it still hasn't been fixed.

You are enforcing a migration to version 4 during the year 2026, but for people with disabilities like me, it breaks my heart to see that you don't care about our issue and that you don't consider it important enough to fix. I think I’ll turn to the competition, because after 5 months with a bug that could have been fixed in just a few minutes, you clearly couldn’t care less about your customers — especially those who face physical challenges.

W
  • Waugh
  • Author
  • Insider Mini
  • 15 replies
  • July 15, 2025

It's deeply disappointing to see that a feature critical for accessibility, working fine in version 3, has been broken in version 4 for over 5 months — and still no sign of a fix. Forced migration in 2026 while ignoring disabled users' needs sends the wrong message. Please reconsider your priorities.

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