After upgrading to Synapse 4 back in July, I discovered my macros didn’t work at all - not just on my PC but on my laptop also. Inside a separate application, Synapse 4 would just not record with the overlay feature that Synapse 3 did.
I contacted support, spoke with many reps, uploaded several videos, and did the clean install process - still the macros feature would not work. I own many Razer products over the years: the Razer Cynosa keyboard, the razer basilisk mouse (v2), a headset, a razer blade laptop. I once had the phone when that was a thing - several different headsets, the Seiren mic. Getting an answer from support on older products I have is pretty lousy. Reps once had me order and return the wrong battery charger for my laptop multiple times before finally confirming they don’t sell compatible ones anymore, but my old stuff still works great besides. I’ll keep replacing the battery on my Razer blade until it explodes
However, lack of working macros is a deal-breaker for me. It looks like support to Synapse 3 is ending soon, where macros do work for me. Has the situation with Synapse 4 improved lately over the past five months?
Cheers!
