Subject: Razer Cobra Pro disappears from Chroma Studio after every PC reboot when using wireless connection
Hello Razer Support Team,
I am experiencing a recurring issue with my Razer Cobra Pro and Mouse Dock V2 Pro.
System configuration
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Mouse: Razer Cobra Pro
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Dock: Razer Mouse Dock V2 Pro
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Software: Razer Synapse 4
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Connection: 2.4GHz wireless via Mouse Dock
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Firmware: Updated to the latest available version
Problem description
Whenever I turn on my PC, the Cobra Pro works normally and is detected in Razer Synapse. However, it does not appear in Chroma Studio, and its Chroma lighting effects are not applied.
Interestingly, I discovered a consistent workaround:
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Restarting the Mouse Dock does not resolve the issue.
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Connecting the mouse via USB restores Chroma Studio detection.
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Switching back to wireless keeps the mouse detected.
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Simply turning the mouse off and on also immediately restores detection and applies the existing Chroma effects.
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However, after shutting down and restarting the PC, the issue occurs again.
The mouse itself works perfectly in wireless mode. The problem appears to be related to wireless device initialization or Chroma Studio device registration during PC startup.
I have already updated the firmware, checked USB power management settings, and restarted the Chroma services without success.
Could you investigate whether this is a known firmware or Synapse/Chroma software issue?
I would appreciate it if this issue could be forwarded to the relevant development team.
Thank you.