Subject: Global Shortcuts disappear after adding (not saved on refresh)Hello Razer Support,I’m having an issue with Global Shortcuts in Razer Synapse: shortcuts I add seem to be created, but they disappear as soon as the window/UI refreshes or after restarting Synapse.Summary Product: Razer Synapse 3 (updated to latest today) OS: Windows 11 Pro 24H2 (build 26100) Razer ID signed in; cloud sync enabled Devices: Razer keyboard and mouse (can provide exact models/serials on request) Steps to reproduce Open Synapse → Global Shortcuts (or Shortcuts section). Click “Add” and set a new global key (e.g., Ctrl+Alt+F12) → assign action. Click Save/Confirm. The shortcut appears in the list. Refresh the view (switch tab, reopen Synapse, or restart the app). The newly added shortcut is gone. Expected: the shortcut remains saved and works globally.Actual: the shortcut disappears after the UI refresh/restart.What I’ve tried Sign out/in of Razer ID; toggle cloud sync off/on. Close all Razer processes and restart Synapse (with and without admin). Repair Synapse via Apps & Features → Modify/Repair. Clean reinstall (removed Razer folders in %AppData%, %ProgramData%, and Program Files, then reinstalled). Disabled third-party overlays and background utilities to rule out conflicts. Tested on a fresh local Windows user profile. The behavior is consistent: Synapse “pretends” to add the shortcut, but it doesn’t persist.Requests Is this a known issue with Global Shortcuts or cloud profile sync? Please advise a reliable way to reset/repair the shortcuts database or force a clean cloud/local profile for shortcuts only. Let me know how to collect and send the correct logs (Synapse log collector / Feedback tool) and which files you need. I can provide exact device models/serials, logs (including a screen recording), and msinfo32/NFO if helpful.

Can confirm this is currently broken, but happen recently.Shortcuts were working fine, but I’ve opened the tab as I wanted to add a new one and all my shortcuts got reset and now they don’t stick

I'm not a beta tester. Why am I being forced to upgrade to a broken synapse 4? it does not save global keys.

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