Support Team,
I am contacting you regarding a serious issue with my Razer Kraken V3 Pro.
The battery percentage shown in Razer Synapse is incorrect and drops extremely quickly. The battery level can decrease by approximately 10% every few minutes, even though the headset is still working normally.
I have already tried restarting my PC and restarting Synapse, but the problem continues. After restarting the computer and opening Synapse again, the battery percentage may suddenly return to a much higher level, which strongly suggests that the battery reporting in the software is inaccurate.
This makes it impossible to rely on the battery percentage displayed by Synapse and gives the impression that the headset is losing battery much faster than it actually is.
Please investigate this as a Synapse/software battery reporting issue and not simply as a hardware battery problem.
I would like to know:
- Is this a known issue with the Kraken V3 Pro?
- Is Razer currently working on a fix?
- Is a Synapse update planned to correct the battery percentage reporting?
- If this is a known issue, why has it not been fixed yet?
I purchased this headset as a premium product, and I expect the official Razer software to accurately report its battery level.
Please provide a specific answer regarding this issue rather than generic troubleshooting steps.
