Kraken V4 Pro Not letting me customize in Synapse

When I have the headset plugged directly into my pc I’m able to change setting in synapse but when I switch over to hyperspeed wireless(no longer plugged directly into pc, but plugged in through the oled control panel)I’m no longer able to customize synapse or the oled screen. The only time I’m able to change options is when(plugged directly into my pc by usb) when I try to change anything with the oled panel it says the device need to be unplugged and turned into hyperspeed wireless. But when I unplug the headset from my pc I’m no longer able to customize through synapse because it says the ”device is switched off” which my headset is powered on and is connected to my pc(I still have audio) so I know it’s powered on. I’ve tried restarting my pc, reinstalling Razer synapse 4, reinstalling drivers. Nothing has seemed to work.