Profile import from Synapse 3 still isn't available | Razer Insider
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Profile import from Synapse 3 still isn't available

  • Sep 29, 2024 6:15 PM UTC
  • 17 replies
  • 512 views

Terepin

This functionality was promised to be ready with Synapse 4’s public release, so why it is still not available?

17 Replies

  • Insider
  • Oct 6, 2024 4:51 PM UTC

Agreed, this is essential to migrate versions.


and no Macros from synapse 3 is working in Synapse 4 :(


  • Insider Mini
  • Oct 16, 2024 6:47 AM UTC

and no Macros from synapse 3 is working in Synapse 4 :(

I also encountered the same situation


  • Insider
  • Oct 31, 2024 9:23 AM UTC

Support told me that they plan to release a migration tool in the future.

Trouble is they are telling people to install Synapse 4 now and won’t provide any support for issues with Synapse 3.


Terepin
  • Author
  • Insider
  • Oct 31, 2024 10:30 AM UTC

They wrote that support for Synapse 3 profiles will be introduced with the stable release of Synapse 4. So they are either lying or this isn’t really a stable release.


Roscoe1
  • Insider Mini
  • Nov 10, 2024 1:02 AM UTC

Not even sure why this wasn’t ready on release. Why does Razer think this wouldn’t be important. Who wants to manually go through & set up all these profiles again. They must not be gamers. Any gamer will have so many profiles set up. I don’t have the time for this hassle. Pass


TheSaneWonko
  • Insider Mini
  • Nov 14, 2024 4:23 AM UTC

If I as software engineer would be so negligent as to not providing a migration tool for a new version, I’d run out of customers pretty soon.
This is just ridiculous.


  • Insider
  • Nov 14, 2024 12:21 PM UTC

By the time they release this, their customers will have either already gone through the pain of manually recreating their profiles, or rage-quit to another brand.


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • Nov 14, 2024 12:23 PM UTC

Check today update, because there’s Synapse 3 profile migration embedded (Synapse → Settings):

 


  • Insider
  • Nov 14, 2024 12:28 PM UTC

Amazing! Arrived too late for me, but hopefully it works for others.

Shame they are still not providing a meaningful change log.


TheSaneWonko
  • Insider Mini
  • Nov 14, 2024 12:49 PM UTC

Thanks, will check it out in the evening.


Terepin
  • Author
  • Insider
  • Nov 14, 2024 1:42 PM UTC

I can happily report that it works just fine. :)


  • Insider Mini
  • Nov 16, 2024 5:37 AM UTC

Can’t get Tartarus pro profiles to migrate.  Keep getting error.   Reinstalled synapse 3 and everything is there.   


  • Insider Mini
  • Jun 26, 2025 6:25 PM UTC

Can’t get Tartarus pro profiles to migrate.  Keep getting error.   Reinstalled synapse 3 and everything is there.   

Has the Tartarus Pro profile import issue been fixed. I know this is an old post, but I tried this just a couple months ago and Synapse 4 imported everything BUT my Tartarus Pro profiles with an error stating the file it was importing was corrupt. Anyone confirm this as still an issue or not?


  • Insider Mini
  • Jul 10, 2025 6:28 AM UTC

Can’t get Tartarus pro profiles to migrate.  Keep getting error.   Reinstalled synapse 3 and everything is there.   

Has the Tartarus Pro profile import issue been fixed. I know this is an old post, but I tried this just a couple months ago and Synapse 4 imported everything BUT my Tartarus Pro profiles with an error stating the file it was importing was corrupt. Anyone confirm this as still an issue or not?

It still doesn’t work. It doesn’t matter if I reinstall Synapse 3  and try upgrading again. The profiles work fine in 3, but can’t be migrated in 4.


  • Insider Mini
  • Dec 23, 2025 1:15 AM UTC

Same here, I tried installing 6 months ago with the same issue now that time is running out still the migration doesnt work for the tartarus pro

 


YoanVds
  • Insider Mini
  • Nov 10, 2026 8:14 PM UTC

Same here, I tried installing 6 months ago with the same issue now that time is running out still the migration doesnt work for the tartarus pro

 

Did you update since? I still run Synapse 3 with no (unusual...) problems and am wondering if the Tartarus Pro was ever fixed. That’s my pain point before migrating. That and the complex studio profiles correct import.