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Razer laptop cooling pad - adaptive smart cooling not working after firmware update


After the firmware update just stuck on “initializing” - no CPU/GPU temperatures available - so adaptive smart cooling doesn’t work. Is it possible to reset/downgrade the firmware update?

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15 Replies

AmishHitman76

I am having the same issue. It does not display temps. Nor is the smart auto adjustment for the fan working.


I have the same problem i want tô remove the update


thesix
  • Insider Mini
  • 3 replies
  • January 8, 2025

they got us! it stopped working for me as well, love Razer. I give them a week or ill be returning their trash product 


  • Insider Mini
  • 1 reply
  • January 8, 2025

same issue here. 


dukenukemployment

Same issue, CPU & GPU temps just stuck on ‘Initializing’ but never load so the adaptive cooling is effectively not working


  • Insider Mini
  • 1 reply
  • January 8, 2025

Talked with Razer Support, escaleted to Razer Escalations that told me there is no software to downgrade the firmware and now escaleted me to Razer dev that will contact in 2 days. 


thesix
  • Insider Mini
  • 3 replies
  • January 8, 2025
Vktor218 wrote:

Talked with Razer Support, escaleted to Razer Escalations that told me there is no software to downgrade the firmware and now escaleted me to Razer dev that will contact in 2 days. 

keep us updated, knowing razer who knows when they will fix it lol 


Chalres_Han
  • Insider Mini
  • 2 replies
  • January 8, 2025

Same here, Temp display on Synapse has been stuck on initializing since the firmware updated.


Quartor
  • Insider Mini
  • 1 reply
  • January 8, 2025

Same here


Applekub
  • Insider Mini
  • 2 replies
  • January 9, 2025

yup, i am having the same issue. i have a 3rd party app to monitor my temps so i guess ill just use that. but this is annoying


hitupLavenderBlush375

I have to uninstall synapse 4 and reinstall. It seems to be working now.


AmishHitman76
hitupLavenderBlush375 wrote:

I have to uninstall synapse 4 and reinstall. It seems to be working now.

That did not work for me.


  • Insider Mini
  • 3 replies
  • January 9, 2025

I have the same issue just got mine today. 2023 rb 16”. I use throttle stop, msi afterburner and riva. I’m wondering if those cause a conflict trying to pull temps. I also am not on the newest bios firmware update because it wouldn’t install even with bitlocker disabled.


  • Insider Mini
  • 3 replies
  • January 9, 2025

Uninstalling synapse and reinstalling worked for me


Razer.sushi.boi

Hello there guys!

 

Thank you for alerting us about this and I’m here to help! Please check your inbox as I have sent you a PM asking for some details so I can provide assistance. Looking forward to your response!

 

*Thread locked to curb conversation to PM.


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