Razer Viper V3 Pro Dongle Issues. Is it software issue or hardware issues

Question

Hi everyone,I just purchased a Viper V3 Pro. The Dongle sometimes might not show the light indicating my mouse battery after I open my computer. Sometimes when I wake up my computer from sleep the Dongle also showed no light of my mouse battery as well; but the mouse is still working. Then, I have to unplug the Dongle and plug it again and it works fine. And sometimes I cannot wake up my computer from sleep using the mouse and the dongle as well; sometimes it works sometimes it doesn’t. I don’t experience any connectivity issues during gaming or using. It’s just something happen at the beginning like when I first start my computer or waking up from sleep oor trying to wake the computer from sleep. I already reinstall synapse4, update firmware, pairing etc, but it still happens. Is this a software issue or hardware issues? Should I RMA?

Razer.Ten · Answer

Hi ​@bestOrchidville189,Can you test your mouse and dongle on another computer to see if the issue persists?Please also send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the LED issue you're currently experiencing.*Thread locked to curb conversation to PM.

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