[Resolved] THX Spatial Audio Not Working After Nov 2023 Update – Got Free THX Standalone Redeem Code

CR7Raees · 2025-07-10T18:14:57+00:00

Hi everyone,I want to update this thread with some important news — after several months of following up, Razer has finally provided me with a FREE redeem code for THX Spatial Audio Standalone.If you're one of the users affected by the THX Spatial Audio downgrade after the November 2023 Synapse 3 update, here's a breakdown of what happened and how I resolved it.❗ Issue Summary: After the 6 Nov 2023 Synapse 3 update, THX Spatial Audio: Lost 7.1 surround config support Lost game-specific profiles (e.g., Valorant) Lost positional calibration Started showing only Stereo output in Windows sound settings Many users (including me) noticed downgraded audio quality Razer Synapse no longer had the same features that were present before the update 🔬 What I Did: Contacted @RazerSupport multiple times Collected logs using the Log Collector Tool Demonstrated the difference between: THX Standalone Software (working properly) Synapse THX Audio (missing features) Filed complaints with the FTC and Indian Consumer Forum Referred to this original thread: 🔗 https://insider.razer.com/razer-synapse-3-29/after-november-2023-razer-synapse-update-thx-spatial-audio-not-working-in-headphone-56613 ✅ Razer’s Final Response:They acknowledged my feedback and provided a one-time THX activation code for the standalone version as a goodwill gesture.📩 Here’s part of the message from their support team:“We understand that you’ve experienced a perceived change in audio quality…As a gesture of goodwill, we’d like to offer you a one-time exception.”(Includes redeem code for THX Spatial Audio)📣 What You Should Do:If you're also affected: Contact Razer Support Provide them with logs and explain the issue clearly Mention the downgrade of features Refer to this thread as proof you're not alone Ask for escalation and resolution (redeem code or rollback) This was a long journey but I hope it helps others.Let’s keep pushing for transparency and proper support. Feel free to reply here or DM me if you need help navigating the process.#ForGamersByGamers

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