S4 can't link game Excel anymore | Razer Insider
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Question

S4 can't link game Excel anymore

  • November 3, 2025
  • 2 replies
  • 24 views
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For many years in synapse 3 I had Excel linked to special profile. After migrating to synapse 4 few months ago I was unable to do so, so had to roll back to S3. Now, few weeks ago I tried S4 again and it worked this time. But today it stopped working. In the linked games tab excel was shown with comment "game not found". I deleted it from the list and tried to re-add it. For some reason when I choose Excel.exe with "brose" menu nothing happens, and it returns to the menu of linked games.
That is very frustrating for me, since Excel profile is the most important function in synapse for me.

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    2 Replies

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    • OrigSleuth
    • Insider
    • November 9, 2025

    I have also had that problem.  I raised a ticket, however they were as much use as a single piece of kitchen towel to mop up the Pacific Ocean! (Totally useless.)

     

    If their hardware was not as good as it is, I would have dumped them for another brand. (Logitech or Corsair.)

    Razer Hardware Specs:Tartarus Pro, Blackwidow Chroma V2, Basilisk V3, & Nari Wireless
    M
    • mrMad-Cat
    • Author
    • Insider Mini
    • November 26, 2025

    Update on the situation: I’ve contacted Razer support, and they’ve acknowledged the problem, but said that 

    We are unable to provide an estimated date for the update fix because the issue will be fixed in future updates.

    That doesn’t sound for me too reassuring, and I believe I’ll have to live with it or roll back so S3 (for the second time...).

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