Synapse 4 Chroma app causing RGB to stutter

Question

Ever since I switched the Chroma RGB app of Synapse 3 to Synapse 4 I have had this issue. The only Razer RGB device I have is the  Razer Hanbo Chroma RGB AIO Liquid Cooler. Basically, I am trying to use the “wheel” quick effect, but nothing happens when I select. After this, I decided to use Chroma studio and add a wheel preset, but the lights seem to be lagging and stuttering but still colorful. When testing the other quick effects that aren’t the wheel, they work, but they are also seem to stutter, almost like the lights are working fine, but at the end of the loop, there is a stutter and the loop repeats. I have a separate Logitech rgb keyboard on separate software and the rgb animations seem very fluid, unlike the pump and fans. Also, just so you know, the windows lighting effects setting is deactivated. Maybe it is an issue with the Hanbo Chroma RGB AIO Liquid Cooler’s firmware and it is somehow compatible with Synapse 3 but not 4, but that should not be an issue, since the hardware itself isn’t that old. Overall, I would like to get my rgb back to being smooth again, so it could match my keyboard and make my system look a bit nicer.

Razer.Ten · Accepted Answer

Hey ​@rushGoldenBrownspot444,Can you perform a clean uninstall and reinstall of your Synapse 4 by following the steps from this article and check if the issue continues? If it does, pleasesend me a PM with the serial number of your Razer Hanbo so I can verify it in our system and use it for your case.*Thread locked to curb conversation to PM.

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