Hello Razer Support Team,
I am using Razer Synapse 4 with an ASUS PRIME X870-P WIFI motherboard (Windows PC), linked through the Chroma Control plugin. My Razer devices include a Viper V3 Pro, Huntsman V3 Pro, Seiren V3 Chroma, Kiyo X, and an Aether Monitor Light Bar.
I have two questions.
1. Which motherboard brands/models have officially supported and fully working RGB integration with Synapse 4 (Chroma Connect / Chroma Apps)? Is there an official partner compatibility list for Synapse 4? I am considering MSI (Mystic Light) and Gigabyte (RGB Fusion), and I would like to know whether either has official, stable support, including Chroma Studio, Chroma Visualizer, Axon, and game integrations such as PUBG.
2. On my current setup, Chroma Studio works, but Axon, Chroma Visualizer, and game integrations are intermittent, and sometimes only the motherboard responds. The integration works normally when the Aether Monitor Light Bar is turned off. If the light bar powers on during a cold boot, the Chroma integration stops responding, and a restart restores it. This looks similar to a report on Razer Insider about Aether devices causing a Chroma API deadlock. Is this a known issue, and is a fix planned?
Please let me know the recommended steps or any information I should provide (Synapse and Chroma versions, logs, etc.).
Thank you for your help.
Best regards,