The custom equalizer and thx isn't working. | Razer Insider
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The custom equalizer and thx isn't working.

  • September 27, 2026
  • 3 replies
  • 39 views

The custom equalizer isn't working, no matter how I configure it.
I’ve reinstalled the app and removed the drivers—both manually and using your Razer driver removal utility.
THX isn't working either; toggling the slider has no effect. I’ve tried every setting in the audio properties.
Headset: Kraken V4 Pro
Synapse 4

3 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • September 28, 2026

This was the issue in the past for other headsets like older Blackshark V2 Pro 2023 - probably the est way is to submit a ticket (bug report) via Synapse app by clicking your avatar icon in Synapse → Feedback → Customer support / report bug.


choichechi
  • Insider Mini
  • October 7, 2026

yes, just realized that the EQ doesnt work on my Blade 18 2025, again… yes,  they fixed it a few months ago with softwares update


choichechi
  • Insider Mini
  • October 7, 2026

yes, just realized that the EQ doesnt work on my Blade 18 2025, again… yes,  they fixed it a few months ago with softwares update

oh… shix, just had to update the MCU firmware, now its working