The windows-key on my Blackwidow V4 Pro doesn't work in-game even when gaming mode is turned off, is this fixable?

I have a few macro keys set up with button combos that include the windows-key that, naturally, don’t work when the windows-key is disabled like it is when gaming mode is turned on, so I have made sure to keep gaming mode off even when I’m in game, but in spite of that the windows-key, and therefore the aforementioned macros still don’t work when I have a game loaded up. I’ve double checked that gaming mode is still disabled when I have a game running which it definitely is, I have Razer Synapse open on my second monitor and a game on my primary monitor and I see very clearly that gaming mode is off, both the toggle for the mode itself and the “Apply in-game only” box un-checked, but the windows-key and macros still don’t want to work when playing a game. Is there a way to fix this on my end or is it just a case of Razer having fucked up and I’ll have to pointlessly wait for them to do something about it?

Any and all help with this would be greatly appreciated!