THX Game Profiles are gone

I have been having the same problem for 5 months now and I am in constant contact with Razer support, but they can't solve the problem.

We are not the only ones having this problem, it disappeared for me after a THX driver update and upgrading to the latest version of Windows 11.

I found a workaround, I just returned to synapse 3 and it fixed, seems like the synapse  4 stopped in alpha.

Unfortunately for me, going back to Synapse 3, doesn't work!

The situation got worse....after trying to install Synapse 3 and going back to 4, the center audio channel is no longer audible. The only way to enable it is to disable Device Default Effects.

It happened to me before and I don't know how I managed to solve it by deleting all the THX drivers, but now it doesn't work anymore.....

I spoke to the support once when I was having issues with THX and they gave this tool: https://rzr.to/azSqAi, and it worked for me maybe it helps u, you just need to follow the steps on the readme.txt, hope it helps

Nothing, it doesn't work..… 😪

It’s Razer. I couldn’t use these profiles for at least more than  a year. 

Update 24th April Synapse 3.0 NUKED the Barracuda Pro | Razer Insider

Maybe they can finaly bugfix their software in Synapse 4  😂

I may have a little work around that helps me with my issue.
I contacted Razer’s Support and to make it short I think the missing THX Profiles / Setting are the cause of a failing cloud synch… or at least somethin in that direction.
What I made is this.

• 1.)  Keep all devices powerd and logout in the Synapse 4, wait a bit and login.
  I think disable auto-login could be usefull for now, but I didn’t test it so far.
• 2.) After login I open the tab of my sound device and click on the “...” next to the profile name and choose  “bind games” (or whatever it is called in English ^^). In 3 of 4 cases I see my installed games. If not repeated Nr. 1
• 3.) After selecting my installed games I changed the THX sound settings as I prefer. Than I made a backup of my profile (again “...” → “export”) and imported it and gave it another name (not madatory).
  
  I saw that the profile was synching with my cloud and waited a bit.

Now, when I restart my PC, and I see that there isn’t any THX profile I re-login in Synapse 4 and / or  I switch to my backup device profile until the setting are shown and than i switch to my main device profile.

At least this is working for me. The odd thing is, that yesterday i answered Support and today I got a automatic answer that the ticket is closing in 2 day in order to inactivtiy  from my side.🙄😑

​@Razer.Speedcr0ss 
​@dekades 

Hello All,

For myself also, the THX Competitive Profile is missing for 100% of all games for me, some games have THX Immersive profile. The only game I got the Kraken V4 Pro for was Apex Legends with THX competitive profile but it has been missing for about a month now. After about 2 weeks of email with Razer Support and sending logs, Razer said they are aware of this issue and will fix it in a firmware/software update. However, THX does not work for the Kraken V4 Pro for about a month. Manually re-adding the game and clean installing synapse4 has not worked for me. I also reinstalled the entire windows clean but it did not work either. I also tried some thread suggestions like a THX uninstaller program from the other thread and also syncing profiles but it did not work also.

I hope this will be fixed soon as I have missed this Season of Apex due to the Kraken V4 Pro THX Competitive profile missing.

Thanks

Aexisix

These are exactly the same tests I did and I have exactly the same problems, but I have a Razer V2. 

So I would say the problem is mainly in their drivers and software.

In addition to having the problem of the missing thx profiles, I also have the problem of the missing center audio channel. 

The only way to fix this problem is to disable THX driver effects from Windows audio options.

I've been contacting Razer for 4 months now and they always tell me that a fix will come out....

Yeah, didn’t mention it, but this is for me too.

And i noticed, that before THX and my Bara Pro got 1 combined audio output, the thx audio source was detected as 7.1 by windows. Now, wether THX is enabled or not, windows says it is only a 2.1 audio output. 

Yes, also when I play just normal youtube music videos before when THX Competitive worked, max volume could handle was around 70-80%, however now when I put the Krakven V4 pro to 100% it is still too low.. THX not working at all same as other users in thread.

Thanks