Transfer to Synapse 4 is a mess, rolled back to S3 | Razer Insider
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Transfer to Synapse 4 is a mess, rolled back to S3

  • July 1, 2025
  • 3 replies
  • 349 views

So today I was prompted to upgrade to S4, and as a result I've spent 2 hours setting it, only to roll back to S3 in the end.

I’m so frustrated and angry… Why would they recommend it if it so buggy?!

No matter what I did, it couldn’t normally transfer my Studio profiles with that migration tool. Almost everything was lost. I even tried importing saved profile files, but the new Studio saw only one profile in them. Is it really that hard to have backwards compatibility for importing?! Especially since they have that migration tool, so the basic logic is already there.

I also could not make Synapse profiles to autoswitch when switching to Excel (which is one of the main reasons for me to using this product in the first place): when I tried to add it to the linked games (why not finally rename it to games/apps?!), nothing happened. After some time and no explanation, when I opened this menu again - it mysteriously appeared there. but now I could not delete it been linked to one of the profiles. The checkbox had some “-” sign in it instead of check sign and didn’t react to me clicking on it.

In the end, it even didn’t switch back to one of the tabs and remained just a dark grey empty tab, no matter where I press.

That was a final blow that made me roll back to S3. I don’t understand Razer’s constant need to release new buggy software rather then gradually updating it and testing everything in advance. That was painful for me in switching from S2 to S3 (I had to use them both at the same time since my mouse was not supported by S3, and everything else needed S3).

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3 Replies

I installed S4, but can’t seem to import my existing profiles. I see no advantage to S4, and I certainly don’t want to have to manually redo all my profiles, which I hope are still available.

How did you roll back to S3?


  • Author
  • Insider Mini
  • July 16, 2025

I installed S4, but can’t seem to import my existing profiles. I see no advantage to S4, and I certainly don’t want to have to manually redo all my profiles, which I hope are still available.

How did you roll back to S3?

On razer's webpage for synapse 4 in the buttom there is synapse 3 download link. Just downloaded it and installed over s4. I had some wierd bug of Macros app not installed but showing in menu, so clean install is better. So it is better to delete s4 first. I guess the settings for all my profiles for s3 including macros, studio, etc. came from the cloud, or they where stored localy in user folder. Anyway it all was smooth and I only had to do minimum tweaks to restore it all. I guess S3 is a solid program after all, not that it is totally bug free though. 

I guess all the expirience with S4 will make me not switch to it for a long time if ever. At least untill all my peripherals will continue to work under S3 .


Razer.sushi.boi

Hello guys!

 

Thank you for sharing your feedback and I would like you help you. Please send me a message via PM along with your MSinfo logs so I can further assist you with this one. Looking forward to your response!

 

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