Volume control roll bar and multimedia keys don't work properly | Razer Insider
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Question

Volume control roll bar and multimedia keys don't work properly

  • February 25, 2025
  • 15 replies
  • 1766 views
A
  • Anonymous

Blackwidow V4 Pro and Synapse 4 installed.

If Synapse is running and I run other certain apps, like a music streaming app, multimedia keys don’t work there and volume control stops working. As soon as I exit the music streaming app, volume control shows up reacting to the roll bar with significant delay. But sometimes it stops working at all. Only if I exit Synapse, it’ll be working.

I tried all the steps proposed by support documentation, like rei-installation of the keyboard driver, Windows update and clean re-installation of Synapse, but they didn’t work.

S
K

15 Replies

X
  • Xero755
  • Insider Mini
  • March 1, 2025

I have the same problem.  I uninstalled Synapse 4 for a different and unrelated reason and now the only time that the multimedia keys will work for anything other than a scroll wheel is when I shut down Synapse.  Any solutions?

B
T
  • TripleL888
  • Insider Mini
  • March 4, 2025

Having the same problem here too.  The volume is acting as a scroll wheel but when i check the settings it says it is attached to the volume controls. Volume works fine with Synapse shut down. Also can not get the reactive colors to work.

B
B

same problem

T
  • TripleL888
  • Insider Mini
  • March 8, 2025

I was able to solve my issues. First I went to installed apps and uninstalled all things razor. Then I opened file explorer and opened the program files folder and deleted all razor folders. I did the same for program files x86 too. Then I restarted computer and reinstalled synapse only. I unchecked the chroma app and skipped the others. After that installed then I installed chroma. Everything now works as it should.

B

I was able to solve my issues. First I went to installed apps and uninstalled all things razor. Then I opened file explorer and opened the program files folder and deleted all razor folders. I did the same for program files x86 too. Then I restarted computer and reinstalled synapse only. I unchecked the chroma app and skipped the others. After that installed then I installed chroma. Everything now works as it should.

OMG Thank you that worked!!!!!

A
  • Anonymous
  • March 14, 2025

I was able to solve my issues. First I went to installed apps and uninstalled all things razor. Then I opened file explorer and opened the program files folder and deleted all razor folders. I did the same for program files x86 too. Then I restarted computer and reinstalled synapse only. I unchecked the chroma app and skipped the others. After that installed then I installed chroma. Everything now works as it should.

It worked, but only for some time. I was testing this solution, which seemed working at first. Volume control started to function as it should, so did multimedia buttons. Even the problem with integration with Warhammer: Vermintide 2 has gone away.

 

But now several days passed, and here I have again same problem: volume control doesn’t work in a music app or simply on YouTube. 

 

I’m tired of this low-grade software and returning the keyboard to the seller.

P
K
  • Killer23cr
  • Insider Mini
  • May 19, 2025

I solved the problem with uninstall the drivers in device administratror, and delete every driver like a old keyboards and changed the USB port in MB.

Extra step: I clean all registry of w10 with a program for that, and uninstall razer synapse with Revo unistaller and install on clean.

I will hope this solution solves the horrible problem with synapse 4.

 

M
  • Mijo562
  • Insider Mini
  • July 16, 2025

I was able to “fix” this just by completely closing out all 3 apps. Once they are all closed, my media keys function as intended. But can only have 1 app open before losing function again. 

K
  • Killer23cr
  • Insider Mini
  • July 16, 2025

.

K
  • Killer23cr
  • Insider Mini
  • July 16, 2025

I was able to “fix” this just by completely closing out all 3 apps. Once they are all closed, my media keys function as intended. But can only have 1 app open before losing function again. 

Have you tried my solution at the top of your comment?

heatMediumBluerush359

Same issue with Razer Blade 17 2022 after last update

M
  • memernto
  • Insider Mini
  • October 5, 2025

Hi all uninstall the Synapse 4 and install Synapse 3,
Until now the bug is not fix and become worst.

V

Could not get 4 to work, going to try 3 as well.

K
  • Kephski
  • Insider Mini
  • November 5, 2025

Started experiencing the same issue with the volume control wheel turning into a scroll wheel on webpages, etc, even though the volume control is still assigned as volume control. 

Volume control works when synapse4 is no longer running, but as soon as synapse4 loads, the volume control reverts back into a scroll wheel.

Issue only started happening with the newest update to synapse4 for me. 

O
  • offensedude
  • Insider Mini
  • November 24, 2025

Hi Team,

I was having the same issue as below:

Started experiencing the same issue with the volume control wheel turning into a scroll wheel on webpages, etc, even though the volume control is still assigned as volume control. 

Volume control works when synapse4 is no longer running, but as soon as synapse4 loads, the volume control reverts back into a scroll wheel.

Issue only started happening with the newest update to synapse4 for me. 

This is a new Windows 11 install. I had my keybaord on a windows 10 with no issues, it only started once I moved the keyboard over to my new machine with windows 11.

 

I did an upgrade today to version 4.0.86.2511180837. So far my media keys are working.

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