Basilisk 35k Pro Phantom Green is not showed in the Synapse application

Question

I have Razer Mouse Dock Pro installed and it shows in the SynapseAnd with several failed pairing with my Basilisk 35K Pro Phantom Green, it finally paired with the dock pro.But the mouse is not useable, not responsive at all, and its own tab is not showIng actually even it says “paired”.I have also tried with the receiver along with the mouse, it is useable, but only left and right buttons are working, all side buttons are unresponsive. And through the receiver, the mouse is not showing in the synapse neither.What else should I provide to help to solve this issue?Thanks.

CommandorWu · Answer

Update:I updated the firmware of Mouse Dock Pro on Windows to the latest version. And connectedthedock to Mac and my basilisk turned useable, but with only basic function. All side buttons not working, and no mouse tab shows in Synapse. No further settings available.Does Basilisk V3 Pro 35K Phantom Green need updating the firmware as well?

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded