BUG: Basilisk V3 Pro buttons stop functioning when running Synapse

Question

I recently purchased a Basilisk V3 Pro 30k and connected it to my MacBook Pro. I also just installed Synapse Preview for Mac. When Synapse is running, I’m able to successfully configure the RGB, so as far as I can tell, Synapse and my mac are able to communicate with my new mouse. However, when Synapse is running the following buttons do not work:Sensitivity Clutch	Scroll Mode Toggle	Cycle Up Sensitivity StagesWhen I say they “do not work”, I mean that clicking those three buttons has no affect. Additionally, tilting the scroll wheel left or right has no affect. When I try to remap the functions of any of those buttons, nothing happens. They continue to do nothing. The only buttons that work correctly are left/right click, scrolling, scroll click, mouse4, and mouse5.However, if I quit Synapse, RGB lighting goes back to default and all the buttons work as expected, performing their default behavior. Additionally, tilting scroll wheel left or right performs horizontal scrolling as expected.As an additional datapoint, I experience this behavior in wired, 2.4GHz and bluetooth connections.Here is my setup:MouseRazer Basilisk V3 Pro (Model No: RZ01-0462)	Razer Synapse Preview v. 4.0.86.2506030920MacBook Pro14-inch Nov 2024	Apple M4 Pro	48GB memory	macOS Sequoia 15.5Hopefully, I’m just missing something and this is user error.

Razer.sushi.boi · Answer

Hello there, ​@somecarlosguy!Thanks for alerting us about this and I’m here to help. Please drop me a message via PM along with your mouse’s serial number so I can validate it in our database and check for some workarounds that we can attempt. Looking forward to your response!*Thread locked to curb conversation to PM.

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