Bug: Razer - Basilisk V3 Pro Optical Gaming Mouse | Razer Insider
Skip to main content
Question

Bug: Razer - Basilisk V3 Pro Optical Gaming Mouse

Sinboy5o4

First, thank you for finally bringing this to Mac—I’ve been waiting for this for ages!

I'm using the Razer Basilisk V3 Pro Optical Gaming Mouse, and I've noticed an issue where, when I left and right click simultaneously, the cursor disappears. The right-click menu will show up, I can only scroll up and down, and if I left-click, the menu exits and the cursor returns. 

I first noticed this in a game where I use both clicks to run while moving the camera with the mouse. This bug locks my screen, making it difficult to navigate other areas if I’m not paying attention. 

Has anyone else experienced this, or is there a setting I should check? I also noticed that the issue is especially sensitive when connected via Bluetooth.

    Did this topic help you find an answer to your question?
    This topic has been closed for replies.

    3 Replies

    A
    • aThinker
    • Insider Mini
    • 3 replies
    • May 27, 2025

    ​@Sinboy5o4   In which game do you notice this ? 

    Sinboy5o4
    • Sinboy5o4
    • Author
    • Insider Mini
    • 1 reply
    • May 27, 2025

    This was tested in World of Warcraft. I also used a 3rd party mouse, and tried to replicate it and couldn’t. Swapped back to the V3, an was able to replicate it multiple times on command.

    A
    sleekPineapplefocus586
    2 people like this
    • A
      aThinker
    • sleekPineapplefocus586
      sleekPineapplefocus586
    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • 3394 replies
    • May 30, 2025
    Sinboy5o4 wrote:

    First, thank you for finally bringing this to Mac—I’ve been waiting for this for ages!

    I'm using the Razer Basilisk V3 Pro Optical Gaming Mouse, and I've noticed an issue where, when I left and right click simultaneously, the cursor disappears. The right-click menu will show up, I can only scroll up and down, and if I left-click, the menu exits and the cursor returns. 

    I first noticed this in a game where I use both clicks to run while moving the camera with the mouse. This bug locks my screen, making it difficult to navigate other areas if I’m not paying attention. 

    Has anyone else experienced this, or is there a setting I should check? I also noticed that the issue is especially sensitive when connected via Bluetooth.

    Hello Sinboy5o4,

    Thank you for bringing this issue to our attention. I understand that you’re experiencing a bug with your Razer Basilisk V3 Pro on Mac. Could you confirm whether you are also using Windows OS alongside your Mac? To isolate the problem, kindly test the mouse on a different Mac or Windows device to see if the issue persists. If the issue continues, please PM  me and help me gather the following information below:

    Razer Synapse logs for Mac

    Full Name:
    Email:
    Phone number:
    Country:
    Product Name: 
    Product Code/Number: 
    Product serial number:
    Proof of purchase:
    Video showing the issue:
    Save the shareable files via any online drive account listed here.

    *Thread locked to curb conversation to PM.

    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings