08 SEPTEMBER 2026 - Synapse & Chroma for Windows | Razer Insider
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08 SEPTEMBER 2026 - Synapse & Chroma for Windows

  • August 11, 2026
  • 35 replies
  • 3647 views
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35 Replies

  • Insider Mini
  • September 9, 2026

Unfortunately this patch broke the joystick on the Tartarus v2. The only way to restore function is to disable the software - but of course then you lose your button mappings.

Mine works. Broken how?

 

Unfortunately the directional joystick is now unresponsive. It worked before the release applied and works normally when Synapse is disabled. On starting the Synapse services the joystick no longer works but the mapped buttons work fine.


THIS update broke the  the Tartarus v2 and many ppl pointed out in the comments and why there is no reply from the support 
synapse is not fully supporting  the Tartarus v2  u guys need to fix this soon because these updates works well with other keyboards the non d-pad keyboards 
fix it as soon as possible 


brentpan
  • Insider Mini
  • September 9, 2026

the lighting on my Razer Monitor Stand Chroma is not performing properly after this update. shutting the synapse app makes the light work properly again somehow. please help


Thermaltake868

And still after updating to latest synapse on both laptop and PC still same problem. On laptop I have Deathadder V3 Pro on PC V4 Pro. Both machines running Win 11 Pro with latest updates, and both machines act same when shutting down PC. And that is with razer app waiting to be closed for second or two. And you still didn’t manage to fix that after months and months of use.


Razer.ScarletRouge
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Hey there, ​@Romeike

I'm sorry to hear that the recent patch broke the joystick functionality on your Tartarus V2. No worries, I will create a case for you and forward your concern to our Higher Technical Support Team for further investigation and assistance. To proceed, please send me a PM and provide the following details so I can kickstart your case:


Device’s serial number
Full Name:
Email address associated with Razer ID:
Phone number:
Country:


Thank you!



*Thread locked to curb conversation to PM. 


psolem
  • Insider Mini
  • September 10, 2026

And again today its broken….. chroma studio has reset my layout and wont save anymore, Visualizer stopped working completely, mouse not detected, freyja not detected…
Windows updates done, windows restarted, razer apps restarted, razer services restarted, repaired razer apps, reinstalled razer apps… I dont understand what is the actual problem here Razer… Your obviously breaking things.. we obviously need help… hundreds of dollars on devices and hours configuring software and NO HELP from Razer is completely unacceptable… this is ludicrous and should be illegal. I am seriously so tired of spending over an hour trying to get this stuff to work EVERYTIME I turn on my pc… or my wife turns on her pc… or my buddy turns on his pc… its the same story over and over and over...


  • Insider Mini
  • September 10, 2026

The recent update seem to have broken my Naga hex v2 a bit as well, so not just peoples Tartarus. 
The mouse cant seem to use the top buttons in front of the scroll wheel as mouse 4/5 anymore. Even tho they are set to those buttons in synapse, they use their default dpi up/down function. 

Binding the buttons to left/right click seem to work, and some other random binds i tried, but mouse 4/5 does not work for some reason, which is quite annoying. Tried reinstalling synapse, restarting the pc, plugging into different usb ports, reset mouse to factory settings, create new profiles ect. Nothing seems to work.

I do have a razer naga pro, and mouse 4/5 works fine on that, so of all my devices the naga hex v2 is the only one with any issues ive noticed.


bizPrincessPerfumeup295

I’ve been checking out Synapse & Chroma for Windows and it looks like an interesting update for users who want a smoother and more flexible experience. The improvements seem useful for everyday use and gaming as well. Overall Y999 Game is another option worth exploring if you want a simple and enjoyable gaming experience.


BlueLagoongeotools555

How incompetent do you have to be to release an update that breaks so many things? It’s as if you don’t even test your own updates. The QA team should have been fired already.


How incompetent do you have to be to release an update that breaks so many things? It’s as if you don’t even test your own updates. The QA team should have been fired already.

At this rate, an unfinished Synapse 5 will be out before anything in Synapse 4 will be fixed.