Replies posted by Daisame | Razer Insider

Replies posted by Daisame

45 Replies

C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Thanks @NoahArk620 I hope you are right. I am just so gun-shy on this Synapse software. I just uninstalled Synapse, and bound keys to the defaults. I cannot use any macro or key combinations, but at least it does not 'stick' any more.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

So it did something a little different this time. Usually... when I get a 'stuck' input, hitting the 'stuck' key again will stop the input. This time, it did not. I was stuck running against a wall and had to actually kill the Synapse process to stop the input. Then... I could not get the keypad's buttons to work at all (01-19), but the d-pad and thumb button still worked. Even after rebooting my PC they would not work. Tried logging out and back into the Synapse software and STILL would not work. The only fix was to unplug the USB of the Tartarus and plug it back in. Then the keys started working agin. I am uninstalling the Synapse software and will buy that WASD software for $20. It is clunky and I should not have to buy it to use my $130 Tartarus Pro, but at this point I cannot use a keypad with buggy software that randomly has me stuck moving in a signle direction in games. Frankly I should just ask for a refund and go back to my G13 from Logitech. It is not as pleasant to use meca

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

It appears the solution seems to keep trying RMA's until the problem is fixed. The service agent on my case suggested another return. I am going to take a wild guess and say the problem just might be with the Synapse software and not the hardware.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Received the RMA yesterday and plugged it in last night, re-installed Synapse and gave it a try. Within a couple of hours the issue happened again. I just updated my case with Razer. I would be happy to work with developers if they had some sort of debugging tool to isolate this apparent problem with Synapse. I have always loved the design of this keypad since I used the first N52 from Belkin. The only problem with it, and it unfortunately is a big one, is the Synapse software and this bug. I hope Razer takes this issue seriously and wants to resolve it. If it is not widely reported enough, my fear is that they will let it go unresolved.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Well, that is not what they asked for from me. Should I follow your instructions, or the instructions of the support representative?

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Nope, they want it on the outside and all the 'forms' froms support. I quote: "Please include a letter or email trail explaining the reason for the return along with the RMA number clearly denoted on the letter and on the outside of the package"

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

They did not ask you to print out all the correspondance with support and attach it to the outside of the box? Or ask you to incldude "forms provided by support" whatever that means, and add that to the outside of the box? They did not ask you the same questions over and over again? This is what they sent me and it is rediculous: Thank you for patiently awaiting my reply, and if this was not done already, I would like to offer you our sincerest apologies for any delays or missteps from our end. I hope that this email will come across as a relief to you; we are finally able to fully process your return merchandise authorization (RMA) request. Your Return Authorization Number (RMA number) is RZC-XXXXXX. For your convenience, a prepaid FedEx shipping label is attached to the separate email. The tracking number is XXXXXXXXXXXX. You may simply print the label and attach it to the outside of your return package. Please be sure to include any/all shipping, customs, and related forms o

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

So for my issue, the case was supposedly escalted to a higher teir support. No real resolution though asside from asking all the same questions and steps troubleshooting hoops that the previous techs asked me. I did uninstall the Synapse software and use the reWASD software (free trial) and over the last couple of days, there have been 0 issues. Where I would get a 'stuck' input once every hour or so on average, I was not getting any now. It definitelly appears to be a software bug, or at least the way Synapse interfaces with the Tartarus. The Tech support folks want to RMA the Tartarus. I don't see this as fixing the issue, but I will play along. Now that I have a somewhat operational pad using third party software, it seems like a huge pain in the ass to send it back. And they want all this additional informatio (again) but printed out and stuck to the outside of the box. Their RMA process is pretty difficult for the end user. Even if this RMA were to fix my issue, I doubt I would

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Razer.Speedcr0ssThanks for letting me know. Does the same behavior happen when it is connected to a different computer? By the way, when and where did you buy the mouse? If you are residing outside the US and bought it from a reseller, please contact the store and request a replacement. Otherwise, submit a case to our Support Team or send me a PM so I can assist you in creating one. Cosnidering it happened on my old gaming rig and it happens on my new freshly installed system... yes. I also have a case opened with support. [Vorgang: *Omitted]

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Razer.SpeedCr0ssHey everyone! Were you able to update your Razer Synapse to version 3.6.130.11816? Please let me know if it made an impact on your controller's performance. Our devs want to get feedback from this thread. I appreciate your PMs and responses. I already am running this version. Unless it updated this morning without me seeing it, I had the issue last night so it did not solve it.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

NoahArk620As similar as Nostromo’s issue is to the current Tartarus V2/Pro, you must focus on showing the video that is based on Tartarus V2/Pro. All you need to do is record the issue when it shows itself on your phone, and that is usually good enough. The Problem with this request, is that it can be hard to record something that happens one every hour or so. I THOUGHT I was able to catch an incident last night, but my phone did not actually record it. The second problem with this request is that it should not make a difference. If they only want it to 'prove' that I have this issue, then fine, but it does not help anyone solve the problem. If they don't understand the problem, then ANY video that shows the same issue would suffice to show what the problem looks like.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Just to be clear. the keys on my unit don't ACTUALLY PHYSICALLY stick. THey just act as if they are. And it is not just the keys, the d-pad does the same. I love the layout of the Tartarus, and asside from the sticky inputs, the keys feel great. If it were not for the sticky input and the horrible customer service, I would highly recommend it. I used a Nostromo N52 when it was created by Belkin back in the day. Think I still have that pad somewhere. I have tried the Logitech keybpad but did not like it's layout nearly as much. I really wish they would fix the issue with the Tartarus because it would be awesome if not for this one issue.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Twitter support is now saying that if I don't have a video of the issue, they cannot support me. WTF!? I am asking if that other person's video from 2012 would suffice. Razer needs to have a note on all their product postings that users must be able to take video of any issues to get support.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I have been trying to work through Razer support through twitter, since they don't seem to have an actual support page here (asside from these forums, that don't seem to get any responses from Razer staff). They want a video. I don't have equipment to make a video, not that I understand what possible use a video would be. This is not a difficult concept to understand how it is described. Maybe I should just send them that Battlefield video from 2012.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I agree. I tweeted at Razer today and they had me 'update' the Razer Synapse software. This is a brand new install on a brand new PC. And it did it on my old rig too. So definitely local to the keybad or software. I have not tried to do without the software. I may try that next, since they don't seem to care about fixing their software.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

It did it a couple more times just now, and then a few minutes later Synapse software crashed, making all inputs cease, since even detault keystrokes don't work when the software crashes aparently.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Thanks for the idea. I never hit a key on my keyboard at the same time as a key on the Tartarus. I do though click mouse buttons at possible the same time. But not often. I just had it happen a couple of times in the last hour in Space Engineers. There was no other input but perhaps more than one key on the Tartarus itself. It certainly does happen dozens of times per hour, but probably once every hour or two. So if there was some debugging, they SHOULD be able to see it happen. I could probably do it on a word processor and see it 'stick' after an hour or two. As much as it happens, I would think Razer would be able to find it. This is a critical function of the Tartarus... so it needs to be identified and corrected. Razer should be applying reasonable resources to getting this fixed as quickly as possible.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I did just DM Razer Suport on Twitter with my model and SN. I hope they can help resolve this issue, but if it is as widespread as it appears, if they have not fixed it yet, I doubt it will get fixed now.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I had to read those attachments to understand our response, but thanks. So there is a WASD software that does some keyboard remapping, which 'can' work in place of synapse, but without supporting things like RGB and the scroll wheel. But it may fix the 'stuck input' of the Tartarus Pro. I may look into that. I don't really care about RGB and while the mouse wheel would be nice to be able to use, I don't currently need it. I love this keypad in every other respect, but this stuck input behavior has given be catastrophic results in some games and made it nearly unusable. If it can be fixed through the software, I would imagine even though it may be troublesome to recreate, it should be easy to see and solve through some debugging. Surely a company the size of Razer can fix this? I certainly don't trust any of their products now. This is the only thing I currently use from them, and it will stay that way until they can demonstrate they care about quality.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I have been using the Tartarus Pro for a few months now, and always get stuck key input. The keys themselves don't stick, just the input stays on until I hit that key again. Also happens on d-pad. I have not tried removing the sympse software, since I sort of needed this to remap default keys. I actually just rebuilt a brand new gaming rig. It happened on my old system, and my brand new system with fresh installs of OS, drivers, and games. It will do it in any title. Not sure if the problem is with the synapse software or firmware on the Tartarus Pro, but regardless, it has cost me in game progress many times. I am like many others. I will not buy another Razer product if they are not willing to fix issues like this.

490
A
1 year ago

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