Replies posted by Vincentk777 | Razer Insider

Replies posted by Vincentk777

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Vincentk777
posted in Razer Support

Paid to Play Issue in Cortex PC

Michelle-RazerCortexHey there! Thank you very much for taking your time out of your day to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue. Before we start, could you please provide us with your Cortex logs for us to isolate the concern? I will PM you a guide on how to upload and collect your Cortex logs, please check it out if you need it. Please do not uninstall and reinstall Razer Cortex before you sending us your Cortex logs. However, if you have done this, please restart your 'Razer Game Manage Service' in 'Task Manager'>'Service', and see whether this issue persists. Thank you very much for your patience. We'll be looking forward to your reply soon. Take care and have a great day! Best regards, Michelle Chang Razer Cortex Team Hello Michelle, thank you for your reply. I PM you back the data you requested, please kindly check. Thank you.

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3 years ago

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