Replies posted by Ilessuum | Razer Insider

Replies posted by Ilessuum

2 Replies

C
corma97
posted in General Discussion

Rewards Paid to Play Razer Cortex not received

Michelle-RazerCortexHey there! Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. Before we start could you please provide us with more details? Did you update the game Raid: Shadow Legends when this issue occurred? Every time, when the game is updated, the installation directory of it will be changed, which is why Razer Cortex cannot detect it anymore. In such a case, please follow the steps in this post to troubleshoot on your side. When did this issue happen? The last time that this game is supported on Play To Earn is on Oct 24 0000-Oct 28 0000 UTC. If this game was not featured at that time, you will not get your Razer Silver by playing it. Could you provide us with the Razer Cortex logs via PM? We look forward to your reply and truly appreciate your feedback and time. Thank you! Michelle Hey! Thanks for the reply, answer to your question: I have tried everything and all I cou

28
A
1 year ago
C
corma97
posted in General Discussion

Rewards Paid to Play Razer Cortex not received

I'm having these same issues. Few days ago I could play Raid and got the playtime from it and the silvers, but now it doesn't count to my clan play time anymore. I have done everything I could think of. The game opens but gives me error message everytime... But when I launch it trough Plarium, no issues. So only when launching trough Cortex. I at first didnt notice it wasnt counting it anymore to for my clanplay and now my hours are gone...

28
A
1 year ago

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