Replies posted by abergan13 | Razer Insider

Replies posted by abergan13

6 Replies

PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I am also having the same exact issue on my Razer Naga V2 Pro that I just started to set up yesterday.  I’m currently trying to program some buttons but I’m getting the continuous spinning loading wheel as described in other posts. I’m seeing this issue both when trying to add a profile with no macros, and profiles with macro functions.I also have a Razer Naga Trinity and it is working just fine swapping profiles, including profiles with macros. This is using the same pc and synapse version.  

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I have created a case also now.The synapse version when going to the settings cog shows: 3.8.228.22313However, once I click “Check for Updates” it shows Version: 20230227

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?   Regards It’s the first one I’ve bought that’s actually wireless etc but I was kinda scared of the price but I still like the mouse a lot. I bought it since I am into MMOS and the fact it has 6-12 extra butt

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I guess my main question at this point is if this happens on all Naga V2 Pro or if we have all just received lemons. I could see where not everyone would be reporting this problem because my programmed buttons work when I’m using synapse, but just can’t save the profile on the onboard memory which is what I need in my use-case.  I would still think even more people would be making mention of this though, if it was just in the Synapse side, but that’s just speculation. Since they cannot replicate the issue, that also potentially suggests it could be a faulty mouse right? Has anyone received an RMA to actually exchange one of these mice?  

54
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2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

Okay that’s really good to know because I was almost wondering if I should be returning the V2 for a V1. But if V1 not working either, that’s really good to know and agree that it would seem to be a software issue. I know my corded Naha Trinity is still working fine though.wonder next then if it’s related to all wireless mice or just the Naga Pros

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

Just an update if this helps anyone - to be clear this issue isn’t fixed at all - I was able to load a profile onto onboard memory as long as it didn’t contain a macro. I still need the macro functionality in my use-case, but if this helps anyone in as well, figured I’d mention.Some of these steps probably aren’t necessary, but this worked for me twice. Tried it with a profile containing macros, and it did not work. Create a button layout/profile, but don’t try saving to onboard memory yet. Just have one saved so it is in the pane on the right side of the mouse interface as an available profile (should show directly below your onboard profile slots) Go to the system tray and right click the Razer icon and close all apps. Restart computer Open Synapse Click the cog in the top right corner of Synapse, and do a reset on the Naga V2 Pro. With mine it did actually reset without the wheel continuously spinning. Immediately go to the Naga V2 Pro interface and drag and drop your profile create

54
M
2 months ago

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