Razer Naga V2 Pro Profile issues | Razer Insider
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Razer Naga V2 Pro Profile issues

  • 12 March 2023
  • 52 replies
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Userlevel 1

Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.

I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.

I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :(

 

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Best answer by PastelBrownLARIMARhit297 2 April 2023, 11:24

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52 Replies

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?

 

Regards

Userlevel 1

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?

 

Regards

It’s the first one I’ve bought that’s actually wireless etc but I was kinda scared of the price but I still like the mouse a lot. I bought it since I am into MMOS and the fact it has 6-12 extra buttons. I just can’t get it fixed and im in contact with their support. They replied to me within 18hours during a weekend. They gave me a bunch of options like reinstalling, deleting profiles(which I cant even do cuz its perma loading lol) and other stuff. They also asked me a long list of questions such as my drivers, versions of windows/cpu/gpu/synapse and whatever else but I just thought it was funny when I read “Do you have valorant installed?” I actually reinstalled the game about 2-3 weeks and had my hopes high up already. I decided to uninstall it, restarted and still the same issues. Wouldn’t have surprised me if their anticheap causes issues with razer but well, wrong.

 

Now I installed razer synapse + my mouse on my laptop and it kinda worked. I created a second profile, ezpz worked. I swapped profile with the button on the bottom side of the mouse, still worked. I made a small macro with the macro module and boom, nothing worked anymore….

 

I am still unsure what to do but I’ve sent 2 videos + explanations to the support person. So now, I gotta wait until they review everything I’ve sent them and hope for the best.

 
 

 

 

I’m getting the exact behaviour with my Razer Naga V2 Pro.  I’ve also noticed that the issue seems to involve dealing with any profile with a macro.  

 

I went through the whole support process; and in the end my logs were apparently submitted to the developers, and I should wait for a software update that may come some day.  I’m not even sure they can reproduce the problem. 

Userlevel 7

Hi guys, 

 

Thanks for reporting the issue here. If you already have an existing support ticket, can you PM me the case number so I can coordinate with the relevant team and ask for an update? Can you also PM me the Synapse version so I can check my resources and escalate your concern to the software team for us to investigate? Thanks again!

Userlevel 1

My reference number is # 230216-002615. I have the same device and the same problem as these gentlemen, I have been talking with the support team for weeks and the last thing they told me is that they cannot reproduce the error. But 2 times I have formatted and installed windows 11 without programs in the background and the same error continues, it is not very difficult to reproduce if the exact same thing happens to all these gentlemen.

Userlevel 1

I am also having the same exact issue on my Razer Naga V2 Pro that I just started to set up yesterday. 
 

I’m currently trying to program some buttons but I’m getting the continuous spinning loading wheel as described in other posts. I’m seeing this issue both when trying to add a profile with no macros, and profiles with macro functions.


I also have a Razer Naga Trinity and it is working just fine swapping profiles, including profiles with macros. This is using the same pc and synapse version.

 

 

Userlevel 1

I have created a case also now.

The synapse version when going to the settings cog shows: 3.8.228.22313

However, once I click “Check for Updates” it shows Version: 20230227

It could seem that there is a issue when doing macros. I am also using macros (windows key +1, windows key +2, windows key +3 and windows key +4) There is no way to map those bindings without using macros. I am unfortunately pressed on time so i won’t be able to investigate more probably until the weekend.

Regards

 

Userlevel 1

When I install synapse, I only install the macro module. All other modules (chroma connect, chroma studio, chroma visualizer, cortex, axon, THX) I leave uninstalled. Will it have to do with the whole problem with the macros? Maybe then try to uninstall everything again, run CleanupRazerDrivers.exe and try without installing the macro module to see if it lasts the profile changes or save them to onboard memory, but I have a feeling from all the things I've tried that it's a structural failure in synapse with the razer naga v2.

Userlevel 1

It’s really odd cause the support told me to use their testing account and before that, I updated the firmware of the mouse. Well, “updated” I had the newest version already but it did something I guess? I logged into the account and I saw a bunch of other ppls profiles, one of them was actually Genshiis lol. I could load them properly within a 1-2sec. Some of them already had macro assigned and those also worked with ease. So, I decided to make my own macro and boom… it’s stuck loading again and nothing works after that.

Userlevel 7

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?

 

Regards

It’s the first one I’ve bought that’s actually wireless etc but I was kinda scared of the price but I still like the mouse a lot. I bought it since I am into MMOS and the fact it has 6-12 extra buttons. I just can’t get it fixed and im in contact with their support. They replied to me within 18hours during a weekend. They gave me a bunch of options like reinstalling, deleting profiles(which I cant even do cuz its perma loading lol) and other stuff. They also asked me a long list of questions such as my drivers, versions of windows/cpu/gpu/synapse and whatever else but I just thought it was funny when I read “Do you have valorant installed?” I actually reinstalled the game about 2-3 weeks and had my hopes high up already. I decided to uninstall it, restarted and still the same issues. Wouldn’t have surprised me if their anticheap causes issues with razer but well, wrong.

 

Now I installed razer synapse + my mouse on my laptop and it kinda worked. I created a second profile, ezpz worked. I swapped profile with the button on the bottom side of the mouse, still worked. I made a small macro with the macro module and boom, nothing worked anymore….

 

I am still unsure what to do but I’ve sent 2 videos + explanations to the support person. So now, I gotta wait until they review everything I’ve sent them and hope for the best.

 
 

 

 

Hey PastelBrownLARIMARhit297Sorry to hear about your ongoing Synapse-related concern. Please gather your PC’s MSinfo and Synapse 3.0 logs. Save them to any online drive account, then paste the shareable ink in your PM. Also, you can remove all Razer-related files using the Razer Driver Clean-up Tool. Once done, please restart your computer, reinstall the Razer Synapse 3.0, and install all available updates. Thanks for your cooperation.

Userlevel 1

It’s really odd cause the support told me to use their testing account and before that, I updated the firmware of the mouse. Well, “updated” I had the newest version already but it did something I guess? I logged into the account and I saw a bunch of other ppls profiles, one of them was actually Genshiis lol. I could load them properly within a 1-2sec. Some of them already had macro assigned and those also worked with ease. So, I decided to make my own macro and boom… it’s stuck loading again and nothing works after that.

You're walking my path haha. When you have just reinstalled or are booting the pc, it seems to work for 1 or 2 changes, but it always ends up "stuck". 

Userlevel 1

Exactly the same issue. No macros in the profile. Synapse is unable to load the mouse and settings. It is detected though. If you pull out the dongle the loading mouse will disappear, if you put the dongle back in it will come back.

 

Userlevel 1

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?

 

Regards

It’s the first one I’ve bought that’s actually wireless etc but I was kinda scared of the price but I still like the mouse a lot. I bought it since I am into MMOS and the fact it has 6-12 extra buttons. I just can’t get it fixed and im in contact with their support. They replied to me within 18hours during a weekend. They gave me a bunch of options like reinstalling, deleting profiles(which I cant even do cuz its perma loading lol) and other stuff. They also asked me a long list of questions such as my drivers, versions of windows/cpu/gpu/synapse and whatever else but I just thought it was funny when I read “Do you have valorant installed?” I actually reinstalled the game about 2-3 weeks and had my hopes high up already. I decided to uninstall it, restarted and still the same issues. Wouldn’t have surprised me if their anticheap causes issues with razer but well, wrong.

 

Now I installed razer synapse + my mouse on my laptop and it kinda worked. I created a second profile, ezpz worked. I swapped profile with the button on the bottom side of the mouse, still worked. I made a small macro with the macro module and boom, nothing worked anymore….

 

I am still unsure what to do but I’ve sent 2 videos + explanations to the support person. So now, I gotta wait until they review everything I’ve sent them and hope for the best.

 
 

 

 

Hey PastelBrownLARIMARhit297Sorry to hear about your ongoing Synapse-related concern. Please gather your PC’s MSinfo and Synapse 3.0 logs. Save them to any online drive account, then paste the shareable ink in your PM. Also, you can remove all Razer-related files using the Razer Driver Clean-up Tool. Once done, please restart your computer, reinstall the Razer Synapse 3.0, and install all available updates. Thanks for your cooperation.

I went ahead and tried the uninstall and driver cleanup on my side, restarted pc, reinstalled synapse, did the updates - still no luck with doing this. Naga V2 Pro will not add profiles with or without macros in my case.

Userlevel 1

@Razer.Speedcr0ss  At this point it makes sense to stop offering troubleshoots and just push it on to the dev team for deeper investigation. The first mentions of this problem are a year old. There is obviously a bug with the Razer Naga V2 Pro communicating with Synapse. Let me know where I can drop a DxDiag for the investigation.

Just wanted to throw in that I am having the exact same problem with my brand new naga pro v2. No profiles will save to the device, the loading wheel spins forever, and the profiles never update. If you change tabs and come back, the loading circle is gone, however no profiles are listed on board. My deathadder pro v2 works flawlessly with onboard memory still. 

Userlevel 1

They have told me again that they cannot replicate the error and that if I want another product, please do not accept the change if you can and so that they really do the right thing and work on an update with the correct department.

Userlevel 1

I guess my main question at this point is if this happens on all Naga V2 Pro or if we have all just received lemons. I could see where not everyone would be reporting this problem because my programmed buttons work when I’m using synapse, but just can’t save the profile on the onboard memory which is what I need in my use-case. 
 

I would still think even more people would be making mention of this though, if it was just in the Synapse side, but that’s just speculation.

 

Since they cannot replicate the issue, that also potentially suggests it could be a faulty mouse right? Has anyone received an RMA to actually exchange one of these mice?

 

 

Userlevel 1

I have a Razer Naga Pro. Not a V2. Having the same problem. And I definitely didn't have this problem before. Must be a software issue.

 

If I close all apps bottom right and open up Synapse again it works for a while. O can select another profile but later it will be stuck on loading again. The selected profile still works though. That's my workaround currently.

Userlevel 1

Okay that’s really good to know because I was almost wondering if I should be returning the V2 for a V1. But if V1 not working either, that’s really good to know and agree that it would seem to be a software issue. I know my corded Naha Trinity is still working fine though.

wonder next then if it’s related to all wireless mice or just the Naga Pros

The problem with the Razer Naga V2 Pro is that as soon as the user changes something in the button assignment (these are not even macros, but just a button change), Razer Synapse tries to save it to the hybrid memory (the icon as in the screenshot above) spins indefinitely until the radio link fails (Razer HyperSpeed (2.4 GHz) or MOUSE DOCK PRO) or the user does not restart Razer Synapse. Connecting by wire does not solve the problem.

No guys, this is a massive problem. I exchanged a mouse in the store, I received a completely new one and it has exactly the same problem as described above. And everything possible has been tried! Resetting to factory settings, creating a new profile, dancing with services, up to reinstalling a clean win11 system and immediately installing Razer Synapse - nothing helped.

I want to tell you an interesting fact:
I have a Razer Naga Pro (V1) and in the same Razer Synapse it works fine with profiles. I have a Razer Huntsman v2 Analog keyboard and it works great with profiles. It cannot be that one device is working correctly while the other cannot save the profile to internal memory, so this cannot be related to the Razer Synapse software.

But as soon as it comes to the Razer Naga V2 Pro, a problem arises. USB ports have nothing to do with this, I switched between them and therefore the problem is not with Razer Synapse, but rather with the firmware of the Razer Naga V2 Pro itself. The fact that the developers cannot recreate the problem described by many people is at least strange, since apparently they use old PCs without USB 3.2 gen 2. I can advise them to put a clean win11 system on a new PC, install all the latest win11 updates, install Razer Synapse.

I hope they will update the firmware, since this problem seems to be widespread and it is very bad that they cannot recreate this bug on their stand.

The fact that not all users are dealing with a problem similar to ours can talk about one more thing, few people are updated to the latest firmware version (1.01.00), perhaps those who have not updated from 1.00.14 do not have such a problem, but these are just my guesses, there is no firmware anywhere and there is no downgrade to make it possible to check.

Hope it helped.

I have a Razer Naga Pro. Not a V2. Having the same problem. And I definitely didn't have this problem before. Must be a software issue.

If I close all apps bottom right and open up Synapse again it works for a while. O can select another profile but later it will be stuck on loading again. The selected profile still works though. That's my workaround currently.

I’ve also got a “v1” and a v2 - my v1 is working great, in the same setup where my V2 is borked.  Your problem might be something else?

Same issue here. Also my Tartarus V2 Pro wont load its profile too, when the Naga V2 Pro is plugged in via dongle.

Yes, Razer Synapse behaves strangely when connecting the Razer Naga V2 Pro. In continuation of my post above, I must say that the Razer Naga V2 Pro has a problem not only with assigning another button, but also with a simple profile change (the save icon starts spinning) until the mouse freezes, which resets its settings to default). Only restarting Synapse helps.

Another one here. I got Naga V2 Pro today and also having the exact same problem. I also have a Blackwidow v3 mini and it doesn’t have this problem.

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